Matt I am sorry to hear about your experience. PM me the store you went to and, when it was, and I will see if there is anything I can do. This is far from normal for Discount Tire. We pride ourselves on our customer service and the quality of our work. I will get to the bottom of it.My Discount Tire visit,
They where going to rotate and balance the tires on my truck. since i bought the tires from them it was free. They where the last people to touch the lug nuts on my truck. On the right front tire the sheared a stud off, on the back right they sheared four lug nuts off. Now these where the lug nuts that they sold me because they where the "best". the nuts sheared off and left the tappered part of the nut on the lug. I had to bring it to a shop and have them drill the studs off to get the rim off. along with a ruined rim. thankfully they paid for it all but i was out of a truck for three days.
Now stupid me should have known not to go back. but i bought a set of tires from Car accessories, toyo tires, cragar wheels, american racing rims, bf goodrich, foose wheels, sumitomo tires (cheapest people on the net and great to deal with) and had Discount put them on. i Did not know it cost them 170 dollars to mount 4 tires. Second when they tried to remove the tape from the wieghts they scratched the rims. They only removed a small amount of tape from one rim.
They suck, I will never use them again. If i can get a mom and pop shop to do it i will go to NTB