There's a 99.9% chance that after your good friend retires, the quality will go up.By the way, my very good friend works on the commercial team at Ford, and has been there 28 years. He is integrating the 7.3 into the commercial line. He is about ready to quit and retire over the lack of quality there.
Still, no one can point out a manufacture other than Ram that sells a modern vehicle without a functioning heater, AC and radio, and then wouldn't repair it under warranty. And, no one defends Ram better than a cult member.