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Smells like Bananas
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Discussion Starter #1 (Edited)
I wrote Premier the other day to see if they offer out side of dealer customer service, Yes and No. No calls but he will email. Here is what I got back and they will help through email.

Matt,



We are a distributor for Smarty and are willing to help out with limitations. We are 100% wholesale and do not generally talk directly to consumers but rather we talk to our dealers on issues or tech questions. What are the main questions needing to be answered on the S67? I want to help everyone out but worry about getting overwhelmed with retail calls. What do you think? How many calls do you think it will entail? We do have a great nationwide dealer base that we can refer people to and are all for customer service. If you would like use my email and I will do all I can [email protected] . I oversee our tech sales department and we will use this to help our dealer base by referrals and move Smarty sales and info through our location. Attached is a doc we created for updating the Smarty, setting up the drivers needed, and below is some info on the importance voltage has on tuning.



Thanks

Joe
Voltage (I would think this is true to any Programmer/Turner.)
The voltage in the batteries is CRUCIAL when the ECM is programmed!!!

What we did a lot of times was to write the ECM then read the memory out of it and confront

the two files. With anything less than 12.4V-12.5V the ECM can not erase the

Flash memory correctly !! When the ECM is programmed the flash memory has to be erased first!

As an example, what can happen ( mind you I said CAN happen ) is that a

certain address of the flash memory contains the value "1". Now we erase the flash memory

and write at that address the value "0" ( zero ). With a lower battery voltage than 12.4-12.5 it

can happen that the value "1" remains written and the value "0" is lost.

Where "1" could mean an active DTC and "0" would've meant no DTC!!!!! Or disable a DTC...

Get the picture?



What do the customers with un-erasable codes need to do?

Charge the batteries ( or drive the truck to full operating temp ) and check that once the engine

is off and key is in the run position , the Voltage is no lower than 12.5 Volt. Reprogram the ECM,

eventually erase the codes with the wait a couple minutes trick... Done.



Yet, the Flash memories can have a "memory effect" in their single cells. Thus it is not said that a certain

address ( cell ) is erased even with adequate voltage. It could take more than one attempt!

Furthermore, a Flash memory cell can be damaged when it is erased too often with too low voltage.

( Edge for example could come to mind , they erase the codes before start up, thus with low voltage )

In that case, only a new ECM will fix that condition....



I'm sorry, that's the nature of the beast. Our Smarty still works with a voltage as low as 7 Volt but the

ECM just can't.
Smarty for Dumbies lesson 1












Installing the Smarty onto your Computer XP





I hope this helps somebody
 

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Reconnaissance Expert
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Good info Matt thanks
 

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IL Chapter VP
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I say we need to sticky this. If not here in the smarty power section or somewhere.
This could save a lot of people a lot of searching.
Andy
 

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sticky!!! :whip: lol
 

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if only i cold have seen this before i did mine for the first couple of times it would have saved me some time for sure!
 

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Super Mod
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I will stick this in the 6.7 Tech section with the other 6.7 stickies. MattPopp, if you need to make any changes before I move it let me know, if not I will move it this evening.


Guys, for future reference on topics that you would like to be a sticky, please PM me or Dad2Bike (or any other CF staff member) so the process can be sped up. Unfortunately, we can't read every thread.
 

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Smells like Bananas
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Discussion Starter #8
jpark it should all be good,

I got that from Joe at Premier if anybody wants it emailed to them PM me and I can pass it on.
 

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Can I ask a dumb question? Why does everyone download or use "ME" no matter where they are located?

This product is for Middle East, East Europe, South
America and Africa markets ONLY, where the
emissions regulations do not require the DPF and
NOx adsorber technology.
 

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Can I ask a dumb question? Why does everyone download or use "ME" no matter where they are located?

This product is for Middle East, East Europe, South
America and Africa markets ONLY, where the
emissions regulations do not require the DPF and
NOx adsorber technology.
Why do you ask? You work for the EPA?
 

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32 Posts
No, I have a s67A I guess U.S model and wondering what advantages come with ME smarty over U.S smarty.. T
 

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Premium Member
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Can I ask a dumb question? Why does everyone download or use "ME" no matter where they are located?

This product is for Middle East, East Europe, South
America and Africa markets ONLY, where the
emissions regulations do not require the DPF and
NOx adsorber technology.
off road use on the track....easy enough right guys :thumbsup:
 

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CF Administration
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I had the smarty for dummies posted awhile ago but never got sticked so yes make a sticky
 

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I understand the whole new guy wanting answers to all the questions right now. I am on motorcycle forums and hear it everyday. I have used the search function and have 10 pages open now reading about codes. Just seeing if there was a quick no nonsense answer that I was missing. T
 
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