that only works if the program he has is a full memory reloader programUninstall it from your truck.
Then plug it into the computer and begin reinstalling the latest version after it gets to 35% or better in the install unplug it from the cable. You should get a error message to contact bully dog or reload soft ware. This some times takes a couple trys. Once you get the error message close the updater then plug it back in and run the CL install.