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HELP! Lemon Law- Chrysler

7832 Views 62 Replies 25 Participants Last post by  rustyshakelford, 
Tee1
I have had a case open with Chrysler going on a month now. I still have no resolution and a broke truck. The dealership cannot fix the problem nor can they find what's causing the problem. They have had several tier 3 techs involved and still no answer. And for some reason they cannot get an answer for them to "buy" my truck back. I was suppose to know on the 25th of October then the 1st of November then the 4th, and here it is the 5th and I still do not have answer.

Does anyone know who else to try and contact to get this resolved?
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V
A lawyer


Sent from AutoGuide.com App
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Hayseed
Sorry to say, because I hate lawyers, but I agree with vtr1000. Just make sure you get the fees covered in the buyback. Pretty standard procedure, just time consuming.
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Tee1
I've contacted an Attorney just waiting to hear back from them.
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#40Fan
I got to ask.... What is the issue that they can't fix?
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MoparProud
Uhh...what's wrong?
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Tee1
http://www.cumminsforum.com/forum/4th-gen-powertrain/754049-anybody-else-have-noise.html
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MoparProud
For some reason the vid isn't loading for me, but apparently it's a noise of some sort. In a month's time, they aren't going to Lemon Law, guaranteed.

Is the truck broken or is it usable?

Seems you're jumping the gun expecting your truck to be bought back for a noise (again, the vid won't load for me right now).

How long has it been there? Just pop up or have you been driving it a year (guessing you've had your '12 about a year if you bought it new).

I think you should just relax a little, keep pressure on them but don't jump immediately to "buy it back then" because no one wants to work with a customer like that. Not dogging you, just another perspective from what it "seems" from here. Make sense?
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Bad Moon
Huh. Is that noise internal to something. On the video it sounds like its external and something is hitting/rubbing. Looks like it was isolated to when the suspension was loading.
Other than that truck runs fine? Never been through the process but may have a hard sale to get it lemoned over a gremlin noise if it runs fine otherwise.
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Tee1
'strokeThis_'07 said:
For some reason the vid isn't loading for me, but apparently it's a noise of some sort. In a month's time, they aren't going to Lemon Law, guaranteed.

Is the truck broken or is it usable?

Seems you're jumping the gun expecting your truck to be bought back for a noise (again, the vid won't load for me right now).

How long has it been there? Just pop up or have you been driving it a year (guessing you've had your '12 about a year if you bought it new).

I think you should just relax a little, keep pressure on them but don't jump immediately to "buy it back then" because no one wants to work with a customer like that. Not dogging you, just another perspective from what it "seems" from here. Make sense?
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Me and you have different views on our money. I spent $52,000 dollars on a truck I don't want it messing up. The drive shaft has been replaced 4 times now and the noise keeps coming back. Something is wrong somewhere. And under SC State Law it is already considered a Lemon. They don't know what's causing the noise. It's loud and irritating. And the driveshaft will sound like it's dragging when I pull 7K or more pounds. I pull pretty regular. I don't want it leaving me stranded while I am working or on a long distance trip. I bought the truck in July of this year. Was a 2012 left over. It's been in the shop 7 times and I've been without a truck for 34 days over the last 5 months. Maybe you have more patience than me, but this isn't acceptable to me.
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B
I don't even know which sound you are talking about. There is an intermittent very high pitched ticking, then there is also an intermittent clunk. I'd have to hear it in person to even know if I am concerned. These trucks make a lot of different noises, many of which are perfectly normal. My rear leaf springs love to bark at me when I have my 5th wheel hooked up, and I have lots of ticking noises, presumably from the injection pump and fuel delivery system. I also have intermittent rattles in my dash which are annoying, but more acceptable to me than some hack taking my console apart and ruining something. My truck sounds totally different when in regen, and also different when cold as compared to hot. Lots of harmonics going on.
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Tee1
Bad Moon said:
Huh. Is that noise internal to something. On the video it sounds like its external and something is hitting/rubbing. Looks like it was isolated to when the suspension was loading.
Other than that truck runs fine? Never been through the process but may have a hard sale to get it lemoned over a gremlin noise if it runs fine otherwise.
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Noise is internal. And as far as Lemon is concerned each state is different. However in SC it's considered a Lemon under the Law. The noise will go away when they put a new driveshaft in it. Typically at 300-400 miles the noise will come back and progressively get worse over time. Usually at about 1000+ miles it sounds like it's about to fall out from under the truck.
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Tee1
brownbear said:
I don't even know which sound you are talking about. There is an intermittent very high pitched ticking, then there is also an intermittent clunk. I'd have to hear it in person to even know if I am concerned. These trucks make a lot of different noises, many of which are perfectly normal. My rear leaf springs love to bark at me when I have my 5th wheel hooked up, and I have lots of ticking noises, presumably from the injection pump and fuel delivery system. I also have intermittent rattles in my dash which are annoying, but more acceptable to me than some hack taking my console apart and ruining something. My truck sounds totally different when in regen, and also different when cold as compared to hot. Lots of harmonics going on.
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The "Cracking" noise is the noise I'm talking about. I've owned several Dodge Diesels over the years. If it wasn't loud and annoying and had the Potential to leave me stranded I wouldn't worry. The truck has 7K miles on it and has had 4 drive shafts replaced. Obviously there is an issue somewhere or the dealership wouldn't keep replacing the driveshaft.
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MoparProud
No we don't have different views on money, I'd be irritated too. But you gotta work with them, that's all I'm saying. Which sounds like you probably have.

Seems to be doing it when you're pushing in the clutch, correct? I can't see 4 bad driveshafts in a row that show symptoms at 300 miles, doesn't seem feasible to me. If the noise is internal they need to look deeper, obviously driveshafts isn't fixing it. I'd have the trans dropped and look at the clutch, then work back from there.

Maybe transfer case, something ticking in there? Seems like the camera is RIGHT by the source, and that (potential) source is the transfer case directly to the left.
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B
Something is not adding up here. What problem did they find with the driveshafts that were replaced? If the noise gets worse and worse, there has to be a visible sign of damage. What is the damage?
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Tee1
'strokeThis_'07 said:
No we don't have different views on money, I'd be irritated too. But you gotta work with them, that's all I'm saying. Which sounds like you probably have.

Seems to be doing it when you're pushing in the clutch, correct? I can't see 4 bad driveshafts in a row that show symptoms at 300 miles, doesn't seem feasible to me. If the noise is internal they need to look deeper, obviously driveshafts isn't fixing it. I'd have the trans dropped and look at the clutch, then work back from there.

Maybe transfer case, something ticking in there? Seems like the camera is RIGHT by the source, and that (potential) source is the transfer case directly to the left.
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I've been pretty patient. It's started 3 days after I bought it and I've given them 5 months to fined the problem. Have dropped it off 2 different weeks for them to have at it and determine the problem. So far they have taken the rear end gears out and replaced them, ttaken the transmission out and checked it, checked the clutch, and taken the transfer case off and checked it. I told them it was the transfer case they tell me no. lol I've seriously hit bottom on what to do. I've been patient and tried letting them determine what was causing it. They have no answer. They thought it was the weights on the drive shaft hitting the actual shaft. This is what I discovered:



Now tell me that wouldn't piss you off to no end?

This is the kinda stuff I've been putting up with for 5 months and this is why im done giving them time to fix the problem or even determine what the problem is.
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Tee1
brownbear said:
Something is not adding up here. What problem did they find with the driveshafts that were replaced? If the noise gets worse and worse, there has to be a visible sign of damage. What is the damage?
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No visible sign of damage. It's all internal. They are at a loss just as me and you are. They have ran out of options. They have done everything they know to do. They put another driveshaft on it back on the 15th of October and by the 23rd it was back to the cracking noise. It does it when I change gears and going from stop to go or when I'm down shifting. Listen towards the end of the video I go from N to 1st then 1st to R and you can here it loud. What has them lost is putting a new drive shaft on it the noise goes away. Something happens from 0-300 miles that causes it to start. I honestly think something is out of line somewhere between the Transmission-transfer case-rear end.
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MoparProud
Ah! See you gotta open with that! I took it as it just started in October and you were only a month in! I gotcha...I'd be pissed to.:thumbsup:

And that's some paper of some sort wedged in there?:hehe::doh: There's your "Tier 3" techs (it's just paper on the wall, doesn't mean they're competent).


Has anyone jacked up the rear and put it on jackstands and run it through the gears while someone listens? I'm not saying someone lay under the truck here, that's not safe, but off to the side and tried to narrow down where it's coming from? Has the front shaft seen any love in this process, either replaced or removed to isolate that as a possibility?

Honestly the t-case is sounding likely to me without being there.
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Tee1
'strokeThis_'07 said:
Ah! See you gotta open with that! I took it as it just started in October and you were only a month in! I gotcha...I'd be pissed to.:thumbsup:

And that's some paper of some sort wedged in there?:hehe::doh: There's your "Tier 3" techs (it's just paper on the wall, doesn't mean they're competent).


Has anyone jacked up the rear and put it on jackstands and run it through the gears while someone listens? I'm not saying someone lay under the truck here, that's not safe, but off to the side and tried to narrow down where it's coming from? Has the front shaft seen any love in this process, either replaced or removed to isolate that as a possibility?

Honestly the t-case is sounding likely to me without being there.
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My apologies I should have opened with all the details. But When we jack it up.. The sound disappears. And yes that would be torn up Magazine paper. :banghead: But I just received a call from the dealer stating that a "Field Engineer" is going to meet with me Thursday. This should be interesting.
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B
It doesn't sound terrible to me, but perhaps it's worse in person. Putting the material between the weight and the driveshaft was a good way to try to eliminate the possibility that the weights were making the noise. I believe it's something quite minor that they just cannot find.

Also, since it will not do it on the rack, I would check the rear leaf springs. I would blow air between all the leafs to get any dirt/foreign material out. It may sound silly, but that sort of ticking/clicking is a common sound with leaf springs when there is something between them, and it would make sense it goes away when they are not loaded.
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