Discussion Starter · #1 ·
I just have to get on here and express my pleasure in dealing with these guys. As you can see I'm a newbie when it comes to diesels. Ray at Draconian emailed me back and forth for almost a month making sure that I was getting the right set up and tunes for what I wanted. I ended up going with the mileage tune, the performance tune, the heavy towing tune and the big tire tune. I got the Sinister EGR delete, Flowpro 5" TBE and the H&S XRT Pro tuner. While installing the EGR delete the bolt that holds the bracket onto the exhaust manifold was threaded incorrectly and ended up snapping off in the head. I had to helicoil it and I contacted Sinister and they had the correctly threaded bolt to me in just a couple of days. The exhaust went without a hitch and looks and sounds great. While installing the tuner I ran into a problem due to the after market remote start. The ECM completely shut the truck down. After talking with H&S and trying resetting everything I FedExed the tuner and the ECM to H&S and they had it back to me in less than 2 days. All it cost me was shipping it to them. They paid to overnight back to me and would have covered the cost of a rental car if I would have needed transportation while my truck was down. Now that everything is hooked up and installed I couldn't be happier. Ray from Draconian and I still talk even though its been over 2 months since I bought it. Draconian means what they say when they say you're not just a customer you're a friend. I had heard that H&S had great customer service but they blew me away with how friendly, helpful and fast they were. They called to make sure everything was working good the next day. If anyone out there is on the fence about what set up to buy I would advise talking to the guys at Draconian Diesel and tell them what you want and they'll hook you up with the best tunes and hardware for your needs. 5 stars out 5 five stars. H&S and Sinister are great too. I won't buy from anyone else for any parts my Cummins 6.7 needs. If you buy from Draconian you don't have to worry about anything except which tunes to get. They are AWESOME!!!