Alrighty, I bought a 2018 Dodge Ram 3500 Dually in late 2018.
This is my story.
I'd greatly appreciate any advise that could help.
Thank you in advance.
On February 3rd, 2020 my Dodge Ram 3500 with Cummins Engine suffered a catastrophic failure at 55,000 miles.
A piston rod combusted, forcing through the bottom of the engine and oil pan resulting in a small fire scorching the actuator, various hoses and brake lines.
I was able to transport the vehicle to Westgate Chrysler, Jeep, Dodge, located at 2695 E Main St, Plainfield, IN on February 6th, 2020. The Westgate service representative assured me warranty work was relatively quick and painless.
Over the following weeks I called regularly for updates only to find the vehicle was sitting as the Cummins Warranty was not yet approved by FCA Special Investigations Group of FCA US LLC or Fiat Chrysler Automobiles.
I received a phone call from an individual identifying himself as an inspector approximately a month after delivering the truck to Westgate. He asked a couple simple questions, I answered in kind and I never heard back from FCA until a month later on April, 8th 2020. I received a letter of warranty rejection citing, “…we are not led to believe that the incident was due to a manufacturing responsibility.” “We will not be providing any financial assistance in this matter.”
I called FCA to request a copy of the investigation report. I was informed that such documentation is deemed proprietary and thus not available to the public.
I’m at a complete and devastating loss of not only loosing the asset that helped create a living, but it’s accompanied with a $24,150.00 bill to fix it and to further compound my problem I have a monthly truck payment of $1,130.20 while still owing over $40,000.00 on a depreciating asset that in its current state is worth less than half of what I owe.
This situation, this exact situation, is the reason customers like myself go out into the vast market place, practice due-diligence researching the best products that the trucking industry provides. That lead me to believe the Dodge Ram 3500 with a 100,000 mile Cummins Engine Warranty was the safest hands I could possibly be. Yet I find myself in my current predicament, stripped of the warranties I was assured, that I paid for.
Now, I'd like a clear cut solution here and have Cummins uphold the warranty, but why not at the very least provide the report?
I'm confused and frustrated. Have been for almost a whole year paying for this blown out truck sitting in my yard just to save my credit. One debacle I'm at a loss of words for... along with a lot more that too, obviously.
Appreciate your advice, words of wisdom, and insights here... Thanks again.
Best Regards,
Jeremy Hunt
This is my story.
I'd greatly appreciate any advise that could help.
Thank you in advance.
On February 3rd, 2020 my Dodge Ram 3500 with Cummins Engine suffered a catastrophic failure at 55,000 miles.
A piston rod combusted, forcing through the bottom of the engine and oil pan resulting in a small fire scorching the actuator, various hoses and brake lines.
I was able to transport the vehicle to Westgate Chrysler, Jeep, Dodge, located at 2695 E Main St, Plainfield, IN on February 6th, 2020. The Westgate service representative assured me warranty work was relatively quick and painless.
Over the following weeks I called regularly for updates only to find the vehicle was sitting as the Cummins Warranty was not yet approved by FCA Special Investigations Group of FCA US LLC or Fiat Chrysler Automobiles.
I received a phone call from an individual identifying himself as an inspector approximately a month after delivering the truck to Westgate. He asked a couple simple questions, I answered in kind and I never heard back from FCA until a month later on April, 8th 2020. I received a letter of warranty rejection citing, “…we are not led to believe that the incident was due to a manufacturing responsibility.” “We will not be providing any financial assistance in this matter.”
I called FCA to request a copy of the investigation report. I was informed that such documentation is deemed proprietary and thus not available to the public.
I’m at a complete and devastating loss of not only loosing the asset that helped create a living, but it’s accompanied with a $24,150.00 bill to fix it and to further compound my problem I have a monthly truck payment of $1,130.20 while still owing over $40,000.00 on a depreciating asset that in its current state is worth less than half of what I owe.
This situation, this exact situation, is the reason customers like myself go out into the vast market place, practice due-diligence researching the best products that the trucking industry provides. That lead me to believe the Dodge Ram 3500 with a 100,000 mile Cummins Engine Warranty was the safest hands I could possibly be. Yet I find myself in my current predicament, stripped of the warranties I was assured, that I paid for.
Now, I'd like a clear cut solution here and have Cummins uphold the warranty, but why not at the very least provide the report?
I'm confused and frustrated. Have been for almost a whole year paying for this blown out truck sitting in my yard just to save my credit. One debacle I'm at a loss of words for... along with a lot more that too, obviously.
Appreciate your advice, words of wisdom, and insights here... Thanks again.
Best Regards,
Jeremy Hunt