Dodge Cummins Diesel Forum banner
  • Hey everyone! Enter your ride HERE to be a part of this month's Ride of the Month Challenge!

121 - 140 of 171 Posts

·
Registered
Joined
·
1,443 Posts
Wolf... I get the analogy here and while entertaining, I would ask a consideration to be the exception to your rule. Full disclosure, I'm a small business owner, not a truck connoisseur of any sort. The though of altering my trucks after pulling them off the lot is daunting. My fleet is stock, 5 in total and every single one these bad mothers are running smooth and beautifully. I keep their loads 6-7k under the max towing capacity because the trailer wouldn't allow it. I'm in the clear, through and through. I know it seems like I'm straying here, but my point is... if the stock is good enough to haul what I need it to, then why would I change it? Especially if it would put the warranties at risk.

wasn't aimed at you, just stating what has been said here 100's of times. tune it, blow it up, return to stock and warranty it.
You mat of just been caught up in the collateral damages
 

·
Registered
2014 Ram 2500 CC SB 68RFE
Joined
·
226 Posts
Have you found a “trusted” dealer that you go to for the rest of the trucks? I know that seems like an oxymoron given the circumstance but this seems unreasonable as all heck. My point being we’ve all heard the story of one dealer denying claims saying good luck with that and 50 miles down the road that dealer hands u a loaner with a cup of coffee and is grateful for the work. If you have one of those anywhere it may not hurt to bend their ear and run it by them especially if they think they’ll get fleet business. It may be out of their hands now because I’m sure it’s a case by vin but at this point it doesn’t cost anymore. Every once in a while there’s still a good fella willing to fight for what’s right, as long as it’s right. It’s amazing to me they think that a fire came BEFORE a rod hanging out unless they seen something in the logs. Do you have reason to even suspect for a second your driver would have put something programmer wise on the truck and is not fessing up? Did he drive the same rig every haul?
 

·
Registered
Joined
·
744 Posts
A few more thoughts, have you contacted your insurance about a fire claim? If FCA claims it was a fire, it doesn't hurt to ask.

You have 5 trucks, all purchased new Ram's by chance? If so I would try to use that angle on a dealer especially if you bought them all from 1 dealer. I can't speak to where you are but here dealers are slow and begging for warranty work, a repair the size of yours would require FCA to approve in person and seeing as they already denied it would be tough, but a good dealer would go a long ways.
 
  • Like
Reactions: 2017-3500

·
Registered
Joined
·
29 Posts
Discussion Starter · #125 ·
Have you found a “trusted” dealer that you go to for the rest of the trucks?
As I grew I expanded the operation from the Mississippi to the northeast, down the east coast and north of Atlanta. Hard pressed to get the trucks back to the same dealership every time, so we've been to quite a few dealership. Ones in St Louis, MO Cincinnati, OH and Hartford, CT come to mind.

Do you have reason to even suspect for a second your driver would have put something programmer wise on the truck and is not fessing up? Did he drive the same rig every haul?
There wouldn't be a reason to alter the vehicle. I had a driver quit just before the incident occurred. I moved the driver that suffered the incident to another rig. Since then, the driver has moved on to bigger and better things, I suppose and the second truck he was in is still running well.

A few more thoughts, have you contacted your insurance about a fire claim?
I've reached out to OOIDA and started a claim this morning. The driver told me they wouldn't cover it, but I'm finding out for myself after you posed this question. From the information that I have provided they do not know. A specialist in breakdowns and fires is going through the documentation that I sent them. Thus far, they have informed me that the coverage that was on the vehicle was Fire, Theft & Collision... breakdowns are not covered. In the rejection letter it states "...must inform you that we are not led to believe that the incident was due to a manufacturing responsibility." Maybe that can dismiss a breakdown? and more so point blame to a fire mishap, which is covered with insurance. idk

You have 5 trucks, all purchased new Ram's by chance?
All 2018 Ram 3500 Dually fresh off the lot. I've already contacted the state and made a dealership complaint on the selling dealer. I haven't even talked to the dealership, so it's coming out of nowhere... woops. I'm just going to see how the states process goes with that.
 

·
Registered
Joined
·
2,250 Posts
wasn't aimed at you, just stating what has been said here 100's of times. tune it, blow it up, return to stock and warranty it.
You mat of just been caught up in the collateral damages
If that were it FCA would just come out and say it’s been tuned pound sand. They can detect a tune it’s not like a customer can hide it. A tune is invisible if it’s not looked for, but on a blown motor guaranteed they did all the required checks to see if the motor had been tuned.

OP:
Are these trucks stick shifts? A bad down shift is the only legitimate reason I could see for a denial which would show up as an over rev.

if they are manual transmissions most likely FCA believes it was over reved JMO.
 

·
Registered
Joined
·
29 Posts
Discussion Starter · #127 ·
Are these trucks stick shifts? A bad down shift is the only legitimate reason I could see for a denial which would show up as an over rev.

if they are manual transmissions most likely FCA believes it was over reved JMO.
They're manual. Totally in the realm of possibilities here. A massive problem I have with that scenario is...

"Hi Mr. Hunt, I'm So-n-So, from FCA Special Investigation group. I'm sorry to inform you but you vehicle suffered at catastrophic failure as the result of driver misuse. If you take a look at the report my associate sent over you'll find..."

I'll find nothing, because it's proprietary documentation that no one is privy. haha I was told to have my own investigation performed. haha and I thought it easily possible, so I called around Indy... and guess what. No such service exists.
"Can you perform an inspection on my truck?"
"Sure, are you wanting to sell it? Is this a presale inspection?"
"Uh... No Sir, It actually had an explosion in the engine compartment."
"Oh well, we don't do that."
"Do you know any place that can diagnose how this happened to my truck?"
"Have you contacted your dealership?"

Sure, I'll reach-out to the place that's in cahoots with FCA.

Apologies, got sidetracked again.

916708


Here's the Fault codes over the course of ownership and time of incident.

I got nothing to hide.

It's all speculation without a detailed inspection report.
 

·
Registered
Joined
·
2,250 Posts
I got nothing to hide.
Did not say you did. My transmission in my truck grenaded at around 20k miles I forget the exact mileage. Literally locked up after turning a corner stepping on the pedal (school zone) by the time it hit second gear boom. Rear wheels locked up and that is all she wrote. My truck is stock.

I expected a big fight with FCA. But they knew how fast I was traveling at the time of the incident before I even had it diagnosed at the dealer. I suspect they already had the data via the cellular ambilocal cord IDK. Would make sense they dont want to reveal they are tracking their customers. Transmission was replaced no hassle though.

Instead of calling around asking for an investigation maybe ask if they can read the max rev. I dont know if that is actually possibly maybe some of the others can jump on here. Just from an engineering standpoint I'd expect the ECU to log the maximum RPM hit ever, to detect over rev. But I dont know if that function exists in the ECU. Not excusing anything on FCAs part I think its pretty crappy of them not to give an explanation.
 

·
Registered
Joined
·
3,201 Posts
As a past member of the BBB i would say they are worthless to contact. They are more into getting businesses to sign up every year and pay their dues than help a customer and possibly have that business get mad and not sign up the next year. They don’t get money from individuals. The businesses pay. In todays computer age there are too many avenues to validate a good business other than the BBB.
They call me twice a week like clockwork for the past 14 years to sign back up. I have about 100 numbers from them blocked and actually filed a claim with the BBB about the BBB for harassment. Still the calls come.
The BBB is as bad as Consumer Reports. The more you pay the better the review of your goods or services.
 

·
Registered
Joined
·
590 Posts
Did not say you did. My transmission in my truck grenaded at around 20k miles I forget the exact mileage. Literally locked up after turning a corner stepping on the pedal (school zone) by the time it hit second gear boom. Rear wheels locked up and that is all she wrote. My truck is stock.

I expected a big fight with FCA. But they knew how fast I was traveling at the time of the incident before I even had it diagnosed at the dealer. I suspect they already had the data via the cellular ambilocal cord IDK. Would make sense they dont want to reveal they are tracking their customers. Transmission was replaced no hassle though.

Instead of calling around asking for an investigation maybe ask if they can read the max rev. I dont know if that is actually possibly maybe some of the others can jump on here. Just from an engineering standpoint I'd expect the ECU to log the maximum RPM hit ever, to detect over rev. But I dont know if that function exists in the ECU. Not excusing anything on FCAs part I think its pretty crappy of them not to give an explanation.
The ecm logs all that data for a period of time. When your trans locked the codes set recorded the data showing rpm, speed and gear.

I think the op has an issue of where fca is trying to use every excuse to get out of paying. I will also bet the dealer was not as forth coming with fca as they claim or wrote down the wrong info on the repair ticket. That is one of those things fca will play games with. Plus, manufacturers usually do not warranty commercial vehicles the same as a passenger vehicle. The issue could be that simple but they refuse to admit it to the op.
Either way, I hope the op has lawyered up and is on the way to nailing fca to the wall.

2013 2500 6.7 cummins crew cab. white and stock as can be
using Tapatalk
 
  • Like
Reactions: 2017-3500

·
Registered
Joined
·
29 Posts
Discussion Starter · #132 ·
Secretary of State Can't help...
922494


The Attorney General can't help either...
922493

Looks like I'm taking everything I have to a lawyer. Let me know if you have any referrals I can look into. Hoping to find someone with experience with these types of matters.
 

·
Registered
Joined
·
3,789 Posts
That really sucks, sorry to hear that.
 
  • Like
Reactions: 2017-3500

·
Registered
Joined
·
3,393 Posts
It really looks like big business does have the upper hand. Unfortunately, that's just our reality.


Sent from my iPad using Tapatalk
 

·
Registered
Joined
·
29 Posts
Discussion Starter · #135 ·
I reached out to the company that performed the original inspection... more hilarity ensued.
923936

Here is some more icing on this catastrophe of a cake I've got on my hands.

ANY THOUGHTS?!

Another update:

I contacted the driver of the vehicle and it turns out that he has every receipt for all the maintenance. I sent all of the information I have to a lawyer and his response to the situation is: "You need an inspection report on the vehicle that says what the malfunction was. Simply having a a good history of a well-maintained vehicle is not good enough."

Anyone know of any 3rd party automotive inspection companies that have the ability to conduct an analysis?

They're manual. Totally in the realm of possibilities here. A massive problem I have with that scenario is...

"Hi Mr. Hunt, I'm So-n-So, from FCA Special Investigation group. I'm sorry to inform you but you vehicle suffered at catastrophic failure as the result of driver misuse. If you take a look at the report my associate sent over you'll find..."

I'll find nothing, because it's proprietary documentation that no one is privy. haha I was told to have my own investigation performed. haha and I thought it easily possible, so I called around Indy... and guess what. No such service exists.
"Can you perform an inspection on my truck?"
"Sure, are you wanting to sell it? Is this a presale inspection?"
"Uh... No Sir, It actually had an explosion in the engine compartment."
"Oh well, we don't do that."
"Do you know any place that can diagnose how this happened to my truck?"
"Have you contacted your dealership?"

Sure, I'll reach-out to the place that's in cahoots with FCA.

Apologies, got sidetracked again.

View attachment 916708

Here's the Fault codes over the course of ownership and time of incident.

I got nothing to hide.

It's all speculation without a detailed inspection report.
CORRECTION This truck is an automatic.
 

·
Premium Member
Joined
·
2,453 Posts
Fuel systems I would Qualify, You will need and expert engine builder, One that can convince a Judge His Opinion is to be consider Professional and a expert in rotating mass failures on the 6.7 Cummins.
 

·
Registered
Joined
·
1,688 Posts
Fuel systems I would Qualify, You will need and expert engine builder, One that can convince a Judge His Opinion is to be consider Professional and a expert in rotating mass failures on the 6.7 Cummins.
Mona Lisa from "My cousin Vinny"
 

·
Premium Member
2016 2500 CCSB
Joined
·
1,624 Posts
Have you tried Cummins? They might be able to go thru the engine.
 

·
Premium Member
Joined
·
858 Posts
What has your legal counsel advised you to do? At this point there's nothing else to discuss, you either lawyer up or swap the motor and get on with it. Months and months of soliciting bureaucratic morons will continue to yield the same results. Cummins will not help you, as mentioned previously FCA has zero financial interest in helping you nor do they have a reason to at this point. Either way this will cost a lot of money, but I personally would go broke suing them before I put an engine in it.
 

·
Registered
Joined
·
29 Posts
Discussion Starter · #140 ·
Have you tried Cummins? They might be able to go thru the engine.
Pretty wild. I did try them. I gave them the run down and I was pretty much told it was a conflict of interest for them to perform an inspection. They release all liability of the engine when when FCA purchases the part. I tried to explain that I'm not holding Cummins responsible, rather seeking an analysis of why a catastrophic failure occurred. It didn't matter. Like I said, wild stuff.
 
121 - 140 of 171 Posts
Top