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Alrighty, I bought a 2018 Dodge Ram 3500 Dually in late 2018.

This is my story.

I'd greatly appreciate any advise that could help.

Thank you in advance.

On February 3rd, 2020 my Dodge Ram 3500 with Cummins Engine suffered a catastrophic failure at 55,000 miles.

A piston rod combusted, forcing through the bottom of the engine and oil pan resulting in a small fire scorching the actuator, various hoses and brake lines.

I was able to transport the vehicle to Westgate Chrysler, Jeep, Dodge, located at 2695 E Main St, Plainfield, IN on February 6th, 2020. The Westgate service representative assured me warranty work was relatively quick and painless.

Over the following weeks I called regularly for updates only to find the vehicle was sitting as the Cummins Warranty was not yet approved by FCA Special Investigations Group of FCA US LLC or Fiat Chrysler Automobiles.

I received a phone call from an individual identifying himself as an inspector approximately a month after delivering the truck to Westgate. He asked a couple simple questions, I answered in kind and I never heard back from FCA until a month later on April, 8th 2020. I received a letter of warranty rejection citing, “…we are not led to believe that the incident was due to a manufacturing responsibility.” “We will not be providing any financial assistance in this matter.”

I called FCA to request a copy of the investigation report. I was informed that such documentation is deemed proprietary and thus not available to the public.


I’m at a complete and devastating loss of not only loosing the asset that helped create a living, but it’s accompanied with a $24,150.00 bill to fix it and to further compound my problem I have a monthly truck payment of $1,130.20 while still owing over $40,000.00 on a depreciating asset that in its current state is worth less than half of what I owe.

This situation, this exact situation, is the reason customers like myself go out into the vast market place, practice due-diligence researching the best products that the trucking industry provides. That lead me to believe the Dodge Ram 3500 with a 100,000 mile Cummins Engine Warranty was the safest hands I could possibly be. Yet I find myself in my current predicament, stripped of the warranties I was assured, that I paid for.

Now, I'd like a clear cut solution here and have Cummins uphold the warranty, but why not at the very least provide the report?

I'm confused and frustrated. Have been for almost a whole year paying for this blown out truck sitting in my yard just to save my credit. One debacle I'm at a loss of words for... along with a lot more that too, obviously.

Appreciate your advice, words of wisdom, and insights here... Thanks again.

Best Regards,

Jeremy Hunt
 

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Alrighty, I bought a 2018 Dodge Ram 3500 Dually in late 2018.

This is my story.

I'd greatly appreciate any advise that could help.

Thank you in advance.

On February 3rd, 2020 my Dodge Ram 3500 with Cummins Engine suffered a catastrophic failure at 55,000 miles.

A piston rod combusted, forcing through the bottom of the engine and oil pan resulting in a small fire scorching the actuator, various hoses and brake lines.

I was able to transport the vehicle to Westgate Chrysler, Jeep, Dodge, located at 2695 E Main St, Plainfield, IN on February 6th, 2020. The Westgate service representative assured me warranty work was relatively quick and painless.

Over the following weeks I called regularly for updates only to find the vehicle was sitting as the Cummins Warranty was not yet approved by FCA Special Investigations Group of FCA US LLC or Fiat Chrysler Automobiles.

I received a phone call from an individual identifying himself as an inspector approximately a month after delivering the truck to Westgate. He asked a couple simple questions, I answered in kind and I never heard back from FCA until a month later on April, 8th 2020. I received a letter of warranty rejection citing, “…we are not led to believe that the incident was due to a manufacturing responsibility.” “We will not be providing any financial assistance in this matter.”

I called FCA to request a copy of the investigation report. I was informed that such documentation is deemed proprietary and thus not available to the public.


I’m at a complete and devastating loss of not only loosing the asset that helped create a living, but it’s accompanied with a $24,150.00 bill to fix it and to further compound my problem I have a monthly truck payment of $1,130.20 while still owing over $40,000.00 on a depreciating asset that in its current state is worth less than half of what I owe.

This situation, this exact situation, is the reason customers like myself go out into the vast market place, practice due-diligence researching the best products that the trucking industry provides. That lead me to believe the Dodge Ram 3500 with a 100,000 mile Cummins Engine Warranty was the safest hands I could possibly be. Yet I find myself in my current predicament, stripped of the warranties I was assured, that I paid for.

Now, I'd like a clear cut solution here and have Cummins uphold the warranty, but why not at the very least provide the report?

I'm confused and frustrated. Have been for almost a whole year paying for this blown out truck sitting in my yard just to save my credit. One debacle I'm at a loss of words for... along with a lot more that too, obviously.

Appreciate your advice, words of wisdom, and insights here... Thanks again.

Best Regards,

Jeremy Hunt
You're dealing with criminals. Probably a lawyer is all you can do but risk more money that might not end in your favour? Really sorry to hear this situation. FCA is pure scum.
Do you have all the maintenance records and such?
 

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Rear Admiral Rickard Onmi
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At the very least they are responsible for telling you WHY it is being denied? Was the truck tuned or modified in any way?
 

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08 Cummins
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Just a point of clarification, the Cummins engines in Ram trucks has NO Cummins warranty, and Cummins is in no way involved with the warranty process on Cummins engines installed in Ram trucks. The warranty for Cummins engines sold in Dodge/Ram trucks is solely serviced by FCA. I would agree thought that FCA does owe you an expalanation as to why they denied your claim.
 

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Dang, sorry to hear about that!
Obvious questions will ensue.
First, this seems almost unfathomable at first read, but is there any more to the story?
Modifications to the engine? Tuned, deleted, etc
Significant mods to the truck like a lift?
What maint records do you have?
How did you maintain it?

If this is a clear cut case of warranty denial without any extenuating circumstances, then I would have been taking action a long time ago.
Worst case, I would have bought a junkyard motor or a reman and at least been driving if there was no way to get it covered. Better scenario than letting it sit and getting no benefit.
 

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Just a point of calrification, the Cummins engines in Ram trucks has NO Cummins warranty, and Cummins is in no way involved with the warranty process on Cummins engines installed in Ram trucks. The warranty for Cummins engines sold in Dodge/Ram trucks is solely serviced by FCA. I would agree thought that FCA does owe you an expalanation as to why they denied your claim.
That is exactly what i had heard. The 6.7 is Chryslers engine to warranty. Cummins can do nothing.
 

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Premium Member
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Mr Hunt, is their more to this, its unusual for FCA to deny Warranty on un modified Truck if that's the case, Demand an explanation on why the denial.
 

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Alrighty, I bought a 2018 Dodge Ram 3500 Dually in late 2018.

This is my story.

I'd greatly appreciate any advise that could help.

Thank you in advance.

On February 3rd, 2020 my Dodge Ram 3500 with Cummins Engine suffered a catastrophic failure at 55,000 miles.

A piston rod combusted, forcing through the bottom of the engine and oil pan resulting in a small fire scorching the actuator, various hoses and brake lines.

I was able to transport the vehicle to Westgate Chrysler, Jeep, Dodge, located at 2695 E Main St, Plainfield, IN on February 6th, 2020. The Westgate service representative assured me warranty work was relatively quick and painless.

Over the following weeks I called regularly for updates only to find the vehicle was sitting as the Cummins Warranty was not yet approved by FCA Special Investigations Group of FCA US LLC or Fiat Chrysler Automobiles.

I received a phone call from an individual identifying himself as an inspector approximately a month after delivering the truck to Westgate. He asked a couple simple questions, I answered in kind and I never heard back from FCA until a month later on April, 8th 2020. I received a letter of warranty rejection citing, “…we are not led to believe that the incident was due to a manufacturing responsibility.” “We will not be providing any financial assistance in this matter.”

I called FCA to request a copy of the investigation report. I was informed that such documentation is deemed proprietary and thus not available to the public.


I’m at a complete and devastating loss of not only loosing the asset that helped create a living, but it’s accompanied with a $24,150.00 bill to fix it and to further compound my problem I have a monthly truck payment of $1,130.20 while still owing over $40,000.00 on a depreciating asset that in its current state is worth less than half of what I owe.

This situation, this exact situation, is the reason customers like myself go out into the vast market place, practice due-diligence researching the best products that the trucking industry provides. That lead me to believe the Dodge Ram 3500 with a 100,000 mile Cummins Engine Warranty was the safest hands I could possibly be. Yet I find myself in my current predicament, stripped of the warranties I was assured, that I paid for.

Now, I'd like a clear cut solution here and have Cummins uphold the warranty, but why not at the very least provide the report?

I'm confused and frustrated. Have been for almost a whole year paying for this blown out truck sitting in my yard just to save my credit. One debacle I'm at a loss of words for... along with a lot more that too, obviously.

Appreciate your advice, words of wisdom, and insights here... Thanks again.

Best Regards,

Jeremy Hunt
Terrible story, sorry to hear it. The best advice anyone on this forum will give you is to engage an attorney that specializes in this, and do it quickly. It is amazing what happens when attorneys get involved.
 

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Premium Member
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What questions did the investigator ask? Why might not be public record but you are not the public
 

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Mr Hunt, is their more to this, its unusual for FCA to deny Warranty on un modified Truck if that's the case, Demand an explanation on why the denial.
Yeah, they will when ever they can. FCA denies lots of repairs. DEF repairs are the first they attempt to not pay for, then fuel system. They claim water damage when owner has had no sign of water. The dealers and FCA are good at it. I spent 3 years trying to get a rear seal issue fixed and was lied to by both dealers and FCA.
I will bet they will claim an emission issue caused the major damage or it was caused by an electrical system and is out of warranty for it.
My suggestion is to contact a lawyer, you have little to lose and the cost of a visit or phone call is way less than your monthly payment.

2013 2500 6.7 cummins crew cab. white and stock as can be
using Tapatalk
 
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2015 3500 cclb dually 68rfe 3.42. Firestone air bags airlift compressor torklift hitch.
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Jeremy you have my sympathy. I went through a similar experience with Ford several years ago when a 6 liter diesel over boosted, lifted the heads and trashed the engines at 18000 miles. Ford denied warranty claiming the truck had been modified. I fooled around with a couple of lawyers and got no results. Next step was the Better Business Bureau and the arbitration process which should be detailed in your owners manual packet. The BBB was a pleasure to work with and very helpful. At the hearing Ford's field service engineer lied under oath and presented photos in evidence that were obviously not from my truck. Ford claimed that I had equipped the truck for heavy towing (it had a Torklift hitch installed so I could pull my boat behind when the camper was loaded). Between no engine modification proof and phony photos, the BBB arbitrator found in my favor and required Ford to repurchase my truck from me. The beauty of this route is you will see exactly what FCA is using to deny your claim. The arbitrators decision is binding on the manufacturer but not on you. You can refuse a settlement offer and still sue the lowlifes at FCA. Good luck.
 

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2020 RAM 2500 6.7L CUMMINS
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Wow, sorry to hear that, but not surprising considering they will attempt to get out of any responsibility.

The ONLY advice is to get a attorney involved, like you honestly should have almost a year ago.

Although after reading the above post, BBB may be a good place to start . You should take theSe steps asap.
Good luck
 

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White Lightning
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Why didn’t you compose this thread April 9th, 2020 instead of December 9th, 2020?
 

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Why didn’t you compose this thread April 9th, 2020 instead of December 9th, 2020?
is it just me or has anyone else noticed every first time poster in the last year has had a catastrophic failure ? then never posts again.
First post - fake news? I’ve been on some forums in the past where you can’t start a thread without a few posts first. I’m a fan of that.
 

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is it just me or has anyone else noticed every first time poster in the last year has had a catastrophic failure ? then never posts again.
Excuse you, I've posted plenty.
 
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