[Rob 2010 3500 S.B.]

I my be pursuing a lemon law on my truck but my dealer has not been forthcoming in giving me all my service records when they drop off my truck after service work Just wondering if there is a way tell me when the first time the C. E. L. came on and what the millage was at that time? so I can compare with the records I do have.

 

[UNDER-PRESSURE]

You can create an account at RAM & view vehicle service history.

Link >>> https://owners.ramtrucks.com/sub/Pa...layouts/Authenticate.aspx?Source=%2F&Source=/

 

[Laramie-LH]

So how does this website actually work, do you input service records or how are they maintained?

 

[american5.9]

what kind of issues are you having?

 

[Rob 2010 3500 S.B.]

OMG its been a long road go search making oil.or lemon law

 

[Rob 2010 3500 S.B.]

Can I use a scan tool to to pull the information off my computer?I think the dealer can see every thin on the computer from the day the truck is built till now.

 

[UNDER-PRESSURE]

Can I use a scan tool to to pull the information off my computer?I think the dealer can see every thin on the computer from the day the truck is built till now.

No you can't pull an exact time, date, & mileage a trouble code was set. If you brought your truck in for service work within X amount of miles as the code setting use that figure.

 

[ZOP]

Can I use a scan tool to to pull the information off my computer?I think the dealer can see every thin on the computer from the day the truck is built till now.

Not in the ECM. There's a pretty limited window that they remember anything. Anything older than 6-8 "drive cycles" is gone, with the exception of crash event data which is managed differently.

Most of your DTC codes "go away" after a few drive cycles unless the condition persists.

Even when a DTC is set it may or may not capture much information depending on the particular DTC. Like a P0700 the ECM captures almost nothing, but the TCM portion captures quite a bit of data, but again, those go away after a fairly small number of drive cycles.

 

[Spectreboy]

It doesn't say where you are from, but in Ohio just get a lemon law lawyer and the manufactor has to pay all legal fees, if it is a lemon. Pretty simple rules, 3 times in shop for same problem within 18 months, thats the easiest to remember, but also time in shop for 1 problem if excessive it's all written down and made easy to understand. Get the lawyer let him worry about it.