Wow that kind of sucks, but not surprised; some of the dealer mechanics are young and inexperienced; maybe you can find a rural Dodge dealer with a guy that is really good, rather than some place in the city. I guess ask the service manager. 15 sounds a tad low, depending on driving conditions. I could see it with mostly in town driving. I hear some guys complain when they got a dually quad cab 4x4 with 4.10 gears and only get 13. Kind of silly. If you want 20 mpg, better buy a 3/4 ton 2wd regular cab. 2000 lbs makes a difference.
During my mid life crisis I've owned an 01 with 3.55/47RE and got 18.5-19 hwy @70, then an 03 6 spd/3.73 (both QC 4x4), 20
[email protected]; then an 03 dually QC auto 2wd 3.73 between 14-21 hwy @ 65 (from 30 mph headwind to light wind); current truck 06 QC 4x4 3.73 48RE I got 16 on the first tank beating the snot out of it (ran it 75 coming home 150 miles from the dealer last month, then floored it regularly driving around here-moo hoo haa haaa) Should be able to pull down 17 average, computer shows 17.5 now and in my varied experience it is pretty close in warm weather; cold it reads about 2-3 mpg more that actual. All my trucks were stock, the tires @ 80 psi. In retrospect I also had an 06 1500 hemi QC 20" 3.73 auto, and averaged 14-15 hwy, and got 8 mpg towing @65. For petes sake don't do what I did-buy what you want the first time and keep it. LOL!!!