Dodge Cummins Diesel Forum - Reply to Topic
4th Gen Non-Powertrain Discussion of Accessories, Interior, everything not power related...NO ADVERTISING

Thread: Trailer naming issue / ram support contact? Reply to Thread
Title:
Message:
Trackback:
Send Trackbacks to (Separate multiple URLs with spaces) :
Post Icons
You may choose an icon for your message from the following list:
 

Register Now



In order to be able to post messages on the Dodge Cummins Diesel Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










  Additional Options
Miscellaneous Options

  Topic Review (Newest First)
04-05-2019 03:02 PM
Jimmy07
Quote:
Originally Posted by EDT View Post
Thanks for the feedback. The frustrating part is when talking to the dealer or online support and they think I'm crazy. They tell me it's supposed to be by number only. I don't understand how they don't know about this or try to help. I'm sure I'm not the only one that has contacted them about it. I've seen posts about the OBD. My concern is possible warranty issues and the 2018 also requires an additional modification to get past the security module. It's something that the customer shouldn't have to do. I wish there was a way to get in touch with a Ram company representative that cares.
The only advice I have for you is to go to the dealer and show them. You have the owners manual that explains the feature and you have a picture of the feature on an 8.4 radio. They should be able to flash it to the radio. Talking to a rep on the phone wonít get you anywhere because you canít expect the rep to have knowledge of every single feature across the entire FCA product line without getting bounced around until you get lucky enough to get a rep that has heard of the feature.
04-05-2019 01:45 PM
EDT Thanks for the feedback. The frustrating part is when talking to the dealer or online support and they think I'm crazy. They tell me it's supposed to be by number only. I don't understand how they don't know about this or try to help. I'm sure I'm not the only one that has contacted them about it. I've seen posts about the OBD. My concern is possible warranty issues and the 2018 also requires an additional modification to get past the security module. It's something that the customer shouldn't have to do. I wish there was a way to get in touch with a Ram company representative that cares.
04-05-2019 12:21 PM
Lins The 8.4 does not seem to come activated from factory, but the 5.0s seem to. I enabled mine with alfaOBD.
04-05-2019 11:58 AM
Jimmy07 It’s definitely supposed to be there. Here is an 8.4 radio with the trailer name settings-
Mine is a 2017 tradesman that came with the 5.0 radio and it has it. Tell the dealer they need to add the feature to the custom settings menu with their scan tool, or you can enable it yourself using the AlfaOBD software.
04-05-2019 10:41 AM
EDT
Trailer naming issue / ram support contact?

Hi, I'm new to the Forum as well as Ram and Cummins, buying my new 3500 in Oct 2018. After having it for about a month, I contacted the dealer about the menu not being there to name the Trailer. They had no idea about it, even though it's in their owner's manual. I contacted the online support and after 2 months with no resolution, I find out that they closed the issue without letting me know anything and NOT resolving the issue. One person on the phone blamed the publisher of the owner's manual for the mistake. That person doesn't even know that Dodge doesn't even provide a detailed Printed owner's manual. The company doesn't communicate with one another.

Has anyone had any luck with this issue or a contact number to RAM that has someone that will actually solve issues? Thanks in advance.

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 
For the best viewing experience please update your browser to Google Chrome