Grid heater failure 2500 6.7 - Dodge Cummins Diesel Forum
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post #1 of 50 (permalink) Old 07-17-2019, 07:28 PM Thread Starter
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Grid heater failure 2500 6.7

Grid heater burned up, alternator goes bad, and batteries. All under 2k miles. After parking truck I smelled something burning and popped hood. Saw the smoke, closed hood and went to closest dealership. Otw there the engine light came on, battery light, and started losing batt voltage. When arrived to dealer, truck was completely dead. They couldnt get it started. Been sitting for 7 days. Horrible service with dealership so far. Filed case with ram care the day I dropped it off. Going to dealership in the AM. Probably will end up towing it to a different dealership.

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post #2 of 50 (permalink) Old 07-17-2019, 07:37 PM
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In all fairness, a failure that bad so soon is either part of a larger problem... and FCA wants to see examples....or something unique... and FCA may want to look at it anyway. Is the dealer talking to you about it or just giving you excuses?

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post #3 of 50 (permalink) Old 07-17-2019, 08:06 PM Thread Starter
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Originally Posted by EricPeterson View Post
In all fairness, a failure that bad so soon is either part of a larger problem... and FCA wants to see examples....or something unique... and FCA may want to look at it anyway. Is the dealer talking to you about it or just giving you excuses?
I heard from dealer yesterday and they said I would get photos and video of the bad part. I didnt receive anything so that's why I'm going by in the morning. Only update I received was from ram care because they had to call. This was 7 days ago when I dropped it off. I was only wanting an update on what went wrong. I can understand that FCA wants to see what's going on, but at least have enough respect to keep the person that paid for the vehicle in the loop.
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post #4 of 50 (permalink) Old 07-17-2019, 08:19 PM
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That sucks!
I would want the truck replaced if it is as new as 2000 miles, that will take the fun out of a new rig real quick!!

Let us know how it works out. Good luck.
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post #5 of 50 (permalink) Old 07-17-2019, 09:17 PM
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I must be missing something....what am I looking for in that picture that is related to the grid heater? the end of the intake horn has burn marks?

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post #6 of 50 (permalink) Old 07-17-2019, 09:47 PM Thread Starter
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I must be missing something....what am I looking for in that picture that is related to the grid heater? the end of the intake horn has burn marks?
the grid heater seats underneath the intake horn. There was probably arcing going on underneath there where it burned is my guess. You can find photos and other posts online that will show more. That was the quick pic i got at dealership when I dropped it off.
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post #7 of 50 (permalink) Old 07-17-2019, 09:52 PM
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Uh oh.... please say I won't have de ja vu...
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post #8 of 50 (permalink) Old 07-17-2019, 10:00 PM Thread Starter
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Uh oh.... please say I won't have de ja vu...
have u experienced this before?
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post #9 of 50 (permalink) Old 07-17-2019, 10:06 PM
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Somebody needs to inform @Electrojake.
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Maybe if we start telling people that the brain is an app, they will start using it?

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post #10 of 50 (permalink) Old 07-17-2019, 10:20 PM
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Is this really a 2019 truck? Hopefully it didnt fall into the cylinder.

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post #11 of 50 (permalink) Old 07-17-2019, 11:38 PM Thread Starter
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Is this really a 2019 truck? Hopefully it didnt fall into the cylinder.
Yep. I hope so also. That's the frustration with the dealership. I've been trying to find out what the part looks like. Going in the morning.
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post #12 of 50 (permalink) Old 07-18-2019, 04:41 AM
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I bet some wires chafed or rubbed on something. Had a similar issue with a Kenworth that came in the shop, battery cables rubbed on exhaust pipe. Cause a fire and a bunch of other issues.


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