A positive post about Dealer. - Dodge Cummins Diesel Forum
2013-2018 General Discussion General Chit Chat About the 2013 model year differences 6.7L 4th generation Cummins - NO ADVERTISING -

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post #1 of 22 (permalink) Old 01-17-2020, 07:59 PM Thread Starter
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A positive post about Dealer.

Took truck in for a rt. rear axle seal leak. They replaced it and related stuff at no charge. Performed the 6 outstanding safety recalls had it all done in 3 days. Didn't weld the tie rod. Everything still working flawlessly after a couple hundred miles.

I wasn't sure what to expect but was impressed. Hell Yeah!

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post #2 of 22 (permalink) Old 01-17-2020, 08:13 PM
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Quote:
Originally Posted by slayerfish View Post
Took truck in for a rt. rear axle seal leak. They replaced it and related stuff at no charge. Performed the 6 outstanding safety recalls had it all done in 3 days. Didn't weld the tie rod. Everything still working flawlessly after a couple hundred miles.

I wasn't sure what to expect but was impressed. Hell Yeah!
No way! From 99.9% of all the posts on this forum EVERY dealer is incompetent and a rip-off and should NEVER be used.
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post #3 of 22 (permalink) Old 01-17-2020, 08:22 PM
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I avoid it at all costs but the two I do deal with I have never had a problem.
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post #4 of 22 (permalink) Old 01-17-2020, 10:14 PM
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That is great news! Dealers should all be like this! The war on dealers is definitely not made up, but I do wish it didn't exist.

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post #5 of 22 (permalink) Old 01-17-2020, 10:20 PM
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Quote:
Took truck in for a rt. rear axle seal leak. They replaced it and related stuff at no charge. Performed the 6 outstanding safety recalls had it all done in 3 days. Didn't weld the tie rod. Everything still working flawlessly after a couple hundred miles.

I wasn't sure what to expect but was impressed. Hell Yeah!
How much is the dealer paying you to say this stuff?
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post #6 of 22 (permalink) Old 01-17-2020, 10:45 PM
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It is in Colorado, everyone is much more relaxed there. due to it being legal
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post #7 of 22 (permalink) Old 01-17-2020, 11:00 PM
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It's good that you are satisfied with the service you received, personally, I wouldn't have been happy with three days for that job though.
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post #8 of 22 (permalink) Old 01-17-2020, 11:36 PM
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Originally Posted by Ltngdrvr View Post
It's good that you are satisfied with the service you received, personally, I wouldn't have been happy with three days for that job though.
3 days is wonderful!

My 2019 has been in the shop for 56 days.


Wish I had OP's dealer.

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post #9 of 22 (permalink) Old 01-18-2020, 12:24 AM
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post #10 of 22 (permalink) Old 01-18-2020, 12:38 AM
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Quote:
Originally Posted by cumminsturbofreak View Post
3 days is wonderful!

My 2019 has been in the shop for 56 days.


Wish I had OP's dealer.
Well, for the repairs he had done, I would have been sitting in the customer waiting area waiting for them to work on my truck, and would have been in a twist if it took three HOURS let alone three days...

But, as I said, if the OP is satisfied, then that is great for him.

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post #11 of 22 (permalink) Old 01-18-2020, 01:14 AM
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Quote:
Originally Posted by Ltngdrvr View Post
Well, for the repairs he had done, I would have been sitting in the customer waiting area waiting for them to work on my truck, and would have been in a twist if it took three HOURS let alone three days...

But, as I said, if the OP is satisfied, then that is great for him.
Agree 100%! I had a rear axle seal replaced under warranty recently too. They also caught me up on some recalls, tailgate, Connect and they did not weld anything on my Carli Suspension! They also performed an oil/filter change and fuel filters.

Dropped the truck off in the morning and picked it up in the afternoon. My dealer is cool, others that Ive dealt with? Not so much.

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post #12 of 22 (permalink) Old 01-18-2020, 03:12 AM
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Weíre not all bad people. Some dealers are definitely better than other. Like any business their are ones trying to rip u off and ones that genuinely try and help.
Most people seem to talk bad about the dealer until they really need a problem resolved and have no where else to turn.
A lot of times having to order parts is what causes big time delays getting a vehicle fixed and out the door, which is not the fault of the dealer.
Scheduling is another issue. When you have people coming in and insisting upon waiting for their vehicle to get repaired. Because that just forces the technicians to drop everything they are working on for other customers that had scheduled appts to work on the guy that insists on waiting. Creates a huge domino effect.
Technology is changing so fast now a days as well, it makes it hard to keep up and almost impossible for everyone to get the proper training on new product and technology.
Didnít used to be this way. Once you became a journeyman tech u were pretty well set with just having to do occasional trading on new products coming out.
Sadly itís probably only going to get worse from here. Every is getting pushed towards all electric power.


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