My dealer has gone full - $200 oil change - Dodge Cummins Diesel Forum
2013-2018 General Discussion General Chit Chat About the 2013 model year differences 6.7L 4th generation Cummins - NO ADVERTISING -

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post #1 of 74 (permalink) Old 01-15-2020, 02:04 PM Thread Starter
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My dealer has gone full - $200 oil change

Goes like this:

Call to - 1-866-

Call Center: So and So Chrysler, Ram, Jeep service, how can I help you.
Me: Hi, I'd like to schedule service for an oil and fuel filter service
CC: Great, I can help you with that, may I have your phone number and name?
Me: Sure, blah, blah, blah, my name is me.
CC: Thanks me, I show an opening for Wednesday, is that a good time
Me: Yep, sounds great. Can you give me an estimate on cost
CC: Unfortunately, I cannot. Your service advisor will be able to give you that information.
Me: Ok, I understand thanks.
CC: Thank you for calling so and so Chrysler, Ram and Jeep.


Today, I show up at the dealer and the service advisor starts drooling over my truck. Gets the necessary information and we go inside.

Oil change - $189.99 + tax
Fuel filter change - 1hour of labor - $150

me -

sa -

me -


When did diesel oil changes get to be $200?? and an hour to change the fuel filters? -


2017 2500 MegaCab Laramie 4x4

Last edited by -lenny-; 01-15-2020 at 04:00 PM.
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post #2 of 74 (permalink) Old 01-15-2020, 02:07 PM
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You have to take into account the union breaks, and the fact that most of the oil techs at dealers are children that don't know what they are doing. So it generally takes 2-3 of them, plus a master tech to get pulled in to tell them righty tighty lefty loosey. And give them time to be caught on their cell phone instead of working. If it's within your capability do it yourself, the only thing the dealer will do is make your wallet light and your bank empty.

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post #3 of 74 (permalink) Old 01-15-2020, 02:07 PM
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Normally they are $125 from local non dealerships.
I do my own oil changes for $60

Bess get your wrenches out next time
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post #4 of 74 (permalink) Old 01-15-2020, 02:24 PM
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Fuel filter change seems reasonable IF it includes both media, considering I pay $80+ for each filter at my local Cummins and install myself.

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post #5 of 74 (permalink) Old 01-15-2020, 02:48 PM
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I'd say anyone who is using the dealer for routine maintenance has gone full tard. Find a good local shop if you cant do it yourself.

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post #6 of 74 (permalink) Old 01-15-2020, 03:05 PM
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Quote:
Originally Posted by SoCalAdam View Post
Goes like this:

Call to - 1-866-GET-EFFD

Call Center: So and So Chrysler, Ram, Jeep service, how can I help you.
Me: Hi, I'd like to schedule service for an oil and fuel filter service
CC: Great, I can help you with that, may I have your phone number and name?
Me: Sure, blah, blah, blah, my name is me.
CC: Thanks me, I show an opening for Wednesday, is that a good time
Me: Yep, sounds great. Can you give me an estimate on cost
CC: Unfortunately, I cannot. Your service advisor will be able to give you that information.
Me: Ok, I understand thanks.
CC: Thank you for calling so and so Chrysler, Ram and Jeep.


Today, I show up at the dealer and the service advisor starts drooling over my truck. Gets the necessary information and we go inside.

Oil change - $189.99 + tax
Fuel filter change - 1hour of labor - $150

me -

sa -

me -


When did diesel oil changes get to be $200?? and an hour to change the fuel filters? - WTF
In Cafilornia? Why are you surprised??? Sounds a little cheap for out there to me. Cafilornia probably has some really screwy procedures for getting rid of the old oil and used filters, probably costs the dealer quite a bit.

You have to expect this sort of thing when you use the dealer for work like this.

Have you checked pricing at any other dealers?

If you can't do this simple maintenance yourself, you have to expect to pay a premium to have someone else do it for you.
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post #7 of 74 (permalink) Old 01-15-2020, 03:24 PM
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$550 here in Canada for a dealer service with fuel filters,



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post #8 of 74 (permalink) Old 01-15-2020, 03:37 PM
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Hold on, is it $200 for oil change AND fuel filters? If so, that's an AWESOME deal!

If just the fuel filters. That's a fair price.

If just the oil change. It's a bit high.

Those saying its " cheaper " to do your self do not add in their own labor. I value my time between $40 to $200hr depending on day, type of work and so on.. example, if I need plumbing work ( something I HATE), my personal labor is $200hr. So if real plumber can fix for less then $$200hr, I'd rather just pay. If its something I'm interested in doing, I may value my time at $40hr. Example, changing oil. I do it every once in awhile. It cost me ~3hr, plus parts to change my own oil.

20 min to get off sofa
30 min to find all the stuff
20 min to move truck to where I want.
10 min to figure out where I just sat the wench
2 min to realize I actually need a ratchet ( after crawling under truck )
3 min to drain
5 minutes to do hand exercises so I can reach filter.
20 min drink break, to get mentally ready for filter removal
30 min driving to autozone for funnel, cause the one I have is all dirty.
30 more minutes cause wife called and wants Burger King.
20 minute food break
10 minutes to remove and replace filter
1 minute to pour oil, had to stop cause I forgot drain plug.
10 minutes to find the winch
1 minute to remember it a ratchet I need
20 minutes to reinstall drain plug ( actually 30 seconds, but my back hurts and laying under truck is relaxing. So as relaxing, I visually inspect stuff under )
10 minutes to fill oil.
20 minutes to pour dirty oil out of catch bucket to oil bottles.
30 minutes laying oil clean up stuff and pressure washing driveway off of split oil.
30 minutes of driving to autozone to properly dispose of oil.
20 min car wash to clean spilt oil near filter and in bed.
30 minutes picking up dinner.

This all assumes I had order the oil n filter on line. Does not include all the hours I posted on message boards and Facebook " what oil should I use?"

Sooo, that's why I'll pay a shop ~$100 or so to just change it.


Dont ask me about " fuel filters ". That happens on 3 day weekends. 🙂


...

.

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post #9 of 74 (permalink) Old 01-15-2020, 03:41 PM
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Quote:
Originally Posted by HeavyTwo View Post
Hold on, is it $200 for oil change AND fuel filters? If so, that's an AWESOME deal!
.
No, he said 190 for the oil change, 150 labor for the fuel filters.

Makes me thing he already has fuel filters.

But, he may not reply any more since he's not getting universal sympathy.

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post #10 of 74 (permalink) Old 01-15-2020, 03:53 PM
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its was 250 to have the fuel and oil filters changed since my company requires me to take the new work truck in to get it done for warranty purposes. Since i wasn't paying i didn't complain, but they did such a bad job at it. whoever took the oil filter out spilled it all over the frame rails and tire. i didn't notice so when i got home and parked it on the driveway slope it started dripping on my driveway.

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post #11 of 74 (permalink) Old 01-15-2020, 05:14 PM
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Yep, I had kind of the same thing happen at my local Reno dealer.

Me: May I speak with the service department.
Her: I am the service department, how may I help you?
Me: I'd like to know how much and oil and filter change costs for my 2018 Ram Cummins.
Her: I will have a service advisor call you back with that information.
Me: ok

No one ever called me back. (that failure to return my call was all it took to make me a never customer) And no, I did not buy my truck in Reno.

I drove to Carson City Dodge where cheerful and friendly staff checked me into the "Express Lane" and did it in an hour for $99.

Yes, I changed it myself at 3000 miles but I want a dealer paper trail of maintenance while my truck is under warranty.

I wonder if the OP is being charged a California Hazardous Waste tax as part of that oil change cost? Everything is more expensive in Ca.

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post #12 of 74 (permalink) Old 01-15-2020, 07:02 PM Thread Starter
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Quote:
Originally Posted by upflying View Post
Yep, I had kind of the same thing happen at my local Reno dealer.

Me: May I speak with the service department.
Her: I am the service department, how may I help you?
Me: I'd like to know how much and oil and filter change costs for my 2018 Ram Cummins.
Her: I will have a service advisor call you back with that information.
Me: ok

No one ever called me back. (that failure to return my call was all it took to make me a never customer) And no, I did not buy my truck in Reno.

I drove to Carson City Dodge where cheerful and friendly staff checked me into the "Express Lane" and did it in an hour for $99.

Yes, I changed it myself at 3000 miles but I want a dealer paper trail of maintenance while my truck is under warranty.

I wonder if the OP is being charged a California Hazardous Waste tax as part of that oil change cost? Everything is more expensive in Ca.

I called another dealer about 20 minutes away. Express oil change for the cummins diesel - $99


Lesson learned. I won't be using this dealer anymore except to stick it to them for warranty work.
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