Join Date: Nov 2018
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Dealership failed to put enough fluid in my Transmission
I have a 2016 Ram 2500 Big Horn I bought used with 63,000 miles on it. I now have 85,000 on it. I am having some issues with my dealership so here we go.
First chain of events, I had a U joint in my drive shaft go bad, I could hear it squeaking. Take it in, the service adviser says "I'll call the extended warranty company for you and get this fixed." to which I said "Uhh, that U joint should be covered by the Power train warranty." She argued, for a few minutes and then said "Do you want a job?" She didn't even know what the warranty covered. This lady was a former manager at this exact dealership and has been there easily 10 years so... I just wonder how many people she had screwed over of this.
So, I decided for my next service that I would go ahead and get my truck worked on at the dealer I bought the truck from that has almost perfect ratings on their service department.....
Next series of events, so my truck comes due for an oil and fuel filter change. Well, the 90,000 mile service calls for a transmission fluid change, lets just get that done early so I don't have to worry about it. They perform the service, look for problems and find nothing. this dealer is 2 hours away from me. Away I go. (that was 2 weeks ago yesterday)
I notice some odd feels while driving it, but no check engine light was on so I just chalked it up to new fluid so things haven't adapted yet, they'll go away soon...... till Saturday. exactly 11 days after they serviced it, check engine light comes on while I'm on my way home from goose hunting with my 22' Seaark boat on the back. I drop the boat at my farm, head home, shut the truck off until Monday morning when I take it straight to my dealership in my home town to get scanned. the Scan code was P0868 (Low line pressure). They check the fluid level and it was 4 Quarts low. They look for leaks, no leaks..... The dealer in my home town says "whoever serviced it didn't put enough fluid in it."
I have called and been in contact with the dealer that serviced it. They told me to drive it and see if the light comes back on, which I am doing but, I am worried about future damage. I may be paranoid, but it still doesn't feel right even though it is not throwing another code. I am taking it to that dealer 2 hours away tomorrow.... I am afraid they will say "we don't feel anything, can't do anything till it breaks." which could be 30,000 miles from now. I am trying to get them to either put a new one in so I know it isn't damaged or at least extend my warranty passed the 100,000 miles mark another 36,000 miles.
what do you all think? I am not pissed, everyone has a bad day.... but I want this made right and I don't know what to have them do to make it right.