Two Part Question - Dodge Cummins Diesel Forum
2013-2018 General Discussion General Chit Chat About the 2013 model year differences 6.7L 4th generation Cummins - NO ADVERTISING - Sponsored by: StarLite Diesel

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post #1 of 62 (permalink) Old 09-12-2019, 07:27 PM Thread Starter
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Two Part Question

First and foremost, if this isn't allowed, please delete. I understand this company is a sponsor on these forums, and I mean no disrespect to them, or the Cummins Forum team.

1. Has anyone ever had shipping problems from XDP?

2. Has anyone ever ordered a BD Ironhorn Kit, and received the manifold and turbo seperately?


My truck has been in the shop for three weeks now to get an Ironhorn Kit, remote exhaust brake, head studs and EGT probe installed. All the parts were ordered from XDP, and everything came in quickly except the turbo, which was shipped separately from the manifold and gaskets. All the work has been performed, including the oil change and fuel filter changes, but they are at a stoppage because the don't have the turbo. My shop keeps getting the run around from XDP on when the turbo will arrive. I need my daily driver back.


2017 Ram 2500 Laramie 4x4, Crew Cab, S&B CAI, BD Perf.+ex. man., BW S300SX-E turbo (64.5.mm), BD EB, ARP head studs, EFI Live CSP5 Tune & Trans Tune, MBRP Turbo back 5" exhaust w/MBRP Quiet Tone Muffler, Sinister EGR & Throttle Valve Deletes.
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post #2 of 62 (permalink) Old 09-12-2019, 08:07 PM
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Have you personally called them? I've only dealt with them a few times but did not have issue.

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post #3 of 62 (permalink) Old 09-12-2019, 08:20 PM
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Sounds like they are having the turbo drop shipped from their supplier or the manufacturer, so they have very little control over when it gets to you.

As stated above, call them yourself, get the word directly from the seller.

Also, this is why you don't start some project like this until you have all parts in hand.

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post #4 of 62 (permalink) Old 09-12-2019, 09:01 PM Thread Starter
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Quote:
Originally Posted by Ltngdrvr View Post
Sounds like they are having the turbo drop shipped from their supplier or the manufacturer, so they have very little control over when it gets to you.

As stated above, call them yourself, get the word directly from the seller.

Also, this is why you don't start some project like this until you have all parts in hand.
It seems like a drop ship situation to me. I have not called them directly since the shop is the one that put the order in, and they deal with them on a regular basis. My turbo actuator took a dump, so I didn't have the luxury of ordering the parts before starting the job. I had to have the truck taken to the shop on a rollback.

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post #5 of 62 (permalink) Old 09-12-2019, 09:14 PM
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Well, then I'd be going down to that shop and sit in their way until they get you a firm answer, then stomp off mad because it didn't get your turbo any quicker!

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post #6 of 62 (permalink) Old 09-12-2019, 09:21 PM Thread Starter
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Quote:
Originally Posted by Ltngdrvr View Post
Well, then I'd be going down to that shop and sit in their way until they get you a firm answer, then stomp off mad because it didn't get your turbo any quicker!
I have that impression about you...

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post #7 of 62 (permalink) Old 09-13-2019, 01:58 PM
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Yep !

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post #8 of 62 (permalink) Old 09-13-2019, 02:21 PM
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Hahaha. Toooooooo funny. Is there another turbo option xdp may be able to supply you w quicker?

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post #9 of 62 (permalink) Old 09-13-2019, 07:35 PM Thread Starter
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So I talked to customer service at XDP and the last record they have of my shop ordering anything was in October of 2017. So I went back to the shop to try and get an invoice number and got the run around. Then I asked to see the parts that have already came in, in hopes of getting an invoice number from a packing slip. One as told the parts are in the back of the owner's truck and he wasn't there. Those parts supposedly came in over a week ago. I want to give them the benefit of the doubt, but I'm not naive. I'm fairly certain at this point that the parts were never even ordered. I just don't understand why. This is a $6000 job. Do they not want the money? I'm gonna reorder the parts, which I verified XDP has in stock, and take the truck to another shop. This whole ordeal just has me perplexed.
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post #10 of 62 (permalink) Old 09-13-2019, 08:17 PM
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Did you already pay that shop anything?

Could be they didn't have the $$$ on hand to pay for the parts.

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post #11 of 62 (permalink) Old 09-13-2019, 09:00 PM Thread Starter
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Quote:
Originally Posted by Ltngdrvr View Post
Did you already pay that shop anything?

Could be they didn't have the $$$ on hand to pay for the parts.
I haven't paid yet. That was my best guess. If that's it, why on earth wouldn't they ask for money for the parts up front? I'm a repeat customer and would have gladly done that.

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post #12 of 62 (permalink) Old 09-13-2019, 09:11 PM
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I haven't paid yet. That was my best guess. If that's it, why on earth wouldn't they ask for money for the parts up front? I'm a repeat customer and would have gladly done that.
Too proud, too stupid. Best bet is to just go elsewhere, or do it yourself.

Get your own parts and save any markup the shop would charge you.

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