Should my front-end alignment be free? - Dodge Cummins Diesel Forum
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post #1 of 32 (permalink) Old 08-21-2019, 09:46 AM Thread Starter
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Should my front-end alignment be free?

I have a 2018 RAM 3500 dually. It is subject to the steering drag link recall. My truck has 13k miles on it. The right front tire has quite a bit of outer shoulder wear, and the truck pulls to the right. I have to countersteer slightly everywhere I go, and it has been this way I think from new.

I made an appointment - not excited to have the nuts welded but what can I do? The green paint marks on the nuts and adjuster have not moved and everything is tight.

Should I have to pay for an alignment? I thought this was part of the recall procedure?

Thanks in advance


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post #2 of 32 (permalink) Old 08-21-2019, 09:55 AM
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I thought someone else on here already ordered a replacement and FCA reimbursed them for it....instead of having to let them weld the nuts on temporarily while they figure it out? Anyway, if thats an option then I'd replace it and let a good alignment shop align it. I've finally found a place here that does a decent job...after going through 3 alignments else where, so good luck.

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post #3 of 32 (permalink) Old 08-21-2019, 12:20 PM
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Had mine done last week (recall). The alignment was included per warranty.

2015 3500 Mega-cab DRW, 6.7L Cummins Diesel, A668RFE, 3.73, 14,000 GVWR, 5,630 Payload, 27,300 GCWR, 18,460 Max Trailer Weight Rating, pulling a 2002 Fifth Avenue RV or a 28ft trailer loaded with tractors, fire-wood and what-ever the day brings.
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post #4 of 32 (permalink) Old 08-21-2019, 12:33 PM
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The dealer will adjust the toe if needed. Then they’ll set the steering wheel straight and weld the adjuster sleeve nut. Adjusting the toe can offset the steering wheel, that’s why they check before welding.

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post #5 of 32 (permalink) Old 08-21-2019, 12:44 PM
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All trucks pull to the right a little because of the road camber, I notice it more in the 2500 then others I have driven. When the road cambers to the left for rain run off it pulls to the left a little, reminds me its the road and not the alignment. They should align it as part of the recall, but usually will not align it for free just because its off unless they are being generous.

I am waiting for them to decide on my synergy replacement reimbursement, submitted this week. Early on they were reimbursing everyone, but lately it seems to be hit or miss. For $300 buck and I installed it myself, its worth it just to have a non welded drag link. I loosened the nuts on my old one, and the amount of play in the shaft and adjusting sleeve was so bad I have no confidence those spot welds is an end all solution. I would think hitting a curb real hard might easily break it, at least on mine with the free play in it.

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post #6 of 32 (permalink) Old 08-21-2019, 02:02 PM Thread Starter
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Quote:
Originally Posted by cjgoode View Post
All trucks pull to the right a little because of the road camber, I notice it more in the 2500 then others I have driven. When the road cambers to the left for rain run off it pulls to the left a little, reminds me its the road and not the alignment.
Nah, I'm not buying it. I realize if the road is crowned then the truck will want to drift over to the low side. But the truck pulls right on flat gravel roads, dirt roads, interstate highways, and city streets. My previous 2017 Ford F-350 dually did not exhibit this behavior, despite having a very similar suspension to the RAM dually. Plus, it's wearing out the right front tire outer shoulder. Clearly, something is wrong.
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post #7 of 32 (permalink) Old 08-21-2019, 03:40 PM
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Quote:
Originally Posted by troverman View Post
Nah, I'm not buying it. I realize if the road is crowned then the truck will want to drift over to the low side. But the truck pulls right on flat gravel roads, dirt roads, interstate highways, and city streets. My previous 2017 Ford F-350 dually did not exhibit this behavior, despite having a very similar suspension to the RAM dually. Plus, it's wearing out the right front tire outer shoulder. Clearly, something is wrong.
Thats why I said a little and it pulls left on different roads, if it 100% pulls right all the time, yeah you got a problem. Just some people do not think to pay attention to the pull in various conditions like you did, and most roads are cambered to the right.

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post #8 of 32 (permalink) Old 08-21-2019, 05:05 PM
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Like someone else said, they will set the toe if needed, but that's it and toe will not cause a pulling problem. Mine also pulls to the right which has nothing to do with the crown of the road or anything else except an alignment issue. I assumed they would do a full alignment when I took it in for the recall, but it's no different now except the nuts are welded.

The wheel isn't straight because I am always slightly pulling it down on the left to keep the truck straight. I don't drive it much so haven't done anything about it yet. Can't decide if I want to get a Synergy or wait for the "possible" upgrade bar from FCA. Either way, it has to get to an alignment shop and get the caster set right, which I should have had them do when I took it in for the recall.


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post #9 of 32 (permalink) Old 08-21-2019, 05:36 PM
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Quote:
Originally Posted by firemansdiesel View Post
The dealer will adjust the toe if needed.
Which will unfortunately be to factory spec, not zero toe.
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Maybe if we start telling people that the brain is an app, they will start using it?

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post #10 of 32 (permalink) Old 08-21-2019, 06:17 PM
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Quote:
Originally Posted by Jimmy N. View Post
Which will unfortunately be to factory spec, not zero toe.
Thanks for reminding me. I just printed up their specs to take to the alignment shop.

https://www.thurenfabrication.com/me..._ALIGNMENT.pdf


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post #11 of 32 (permalink) Old 08-21-2019, 07:32 PM
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If it pulls, the first thing I would do is see if both caster adjusters are pointed in the same direction. If they are not, try loosening one and setting it the same as the other. Having them different does not set or create cross caster like it might on an independent front suspension but it will cause one side to be higher/lower or ahead/behind than the other.
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post #12 of 32 (permalink) Old 08-22-2019, 06:39 AM
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Quote:
Originally Posted by SeventyGTX View Post
The wheel isn't straight because I am always slightly pulling it down on the left to keep the truck straight. I don't drive it much so haven't done anything about it yet. Can't decide if I want to get a Synergy or wait for the "possible" upgrade bar from FCA. Either way, it has to get to an alignment shop and get the caster set right, which I should have had them do when I took it in for the recall.
My truck behaves exactly the same way, crooked steering wheel and all...

I purchased the truck new, but the d-link was already welded (can't sell vehicles with open recalls). Thuren specs didn't do much, so today I am having the Synergy put on and let the alignment shop straighten the wheel and do factory specs alignment. I'll report how it goes.

OP - alignment is covered for 12 months under warranty.
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