UGH!! dealer woes...

[skidooman]

Ok, So I read the thread about the TSB to fix the tranny shift hunt from 1st-2nd. Hey thats exactly what my truck does! So I scheduled an appointment and dropped it off. I just got a call from the service advisor telling me the problem isnt the shift solenoid, its because I have bigger tires and I didnt get the speedo recalibrated, and my transmission fluid is dirty. They are refusing to do the TSB, because the fluid is 20k miles old. Which is well within dodges standards. I am having them recal the speedo because it needs it and they're going to do it under the $100 diagnosis fee. Why wont they just do the TSB. Dodge has recognized and admitted it is a problem, and said here is the fix. Why do they have to be so stinkin difficult? Is there anyway I can "make" them do the TSB? Or just get screwed, and have to pay another $100 when it does it again in a month.

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2005 White 2500 QC SB AT; 2" leveling kit, 35x12.5r17 BFG MT KM2s, no kitty, Magnaflow muffler, silencing ring MIA, K&N Intake w/ Amsoil filter, Front mount rec. hitch. Pricol boost, EGT, & trans temp.

[paulm85]

I tell you sometimes the dealers are crazy...I dont understand why they wouldnt want to do the TSB...that is what you wanted them to do and they recognize the problem so why not just do it

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'05 silver 2500 CTD auto, laramie, 4x4, Just a simple farm truck....
Best 1/4 time:::: 14.22 @ 96.7mph with stock tranny

[skidooman]

I called the service manager and told him that what they are doing is crap, I dont want to be upsold on a tranny service, I took it in there to get the TSB done, and thats what I wanted done. He said they would do the TSB. So we'll see, I'm sure they are going to call back and try to give me more grief.
And I found out my local Jeep dealer also is authorized to do warranty work for dodge.

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2005 White 2500 QC SB AT; 2" leveling kit, 35x12.5r17 BFG MT KM2s, no kitty, Magnaflow muffler, silencing ring MIA, K&N Intake w/ Amsoil filter, Front mount rec. hitch. Pricol boost, EGT, & trans temp.

[jhardie]

Funny you should say this. I called, explained my situation-the gear hunting-gave the TSB number, etc. and scheduled an appointment. Took it in and got attitude about the TSB from the service guy. The transmission dude came out and asked a few questions and said that it should be done.
Had it done, and I swear it still hunting gears. Not as often-it sure feels like it
Looking at my invoice
72408 WD4 (no idea what this is?)
RL854241AA Body (ditto)
5013458AA Transmission fluid (got that one)
246432AC Gasket (got that one,2)

24668 Replaced valve body as per previous diag.

So, it looks as if they only replaced the valve? Do you all think the RL... is the solenoid?

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'06 2500 SLT Megacab 4x4, Timbrens, Icebox, Amsoil, Aero 4040xl, Di/Pricol Optix Gauges: Trans, Boost, Pyro

[smkstk]

stealerships are gay! i'd see if you can get it fixed somewhere else if your not under warranty for a tsb fix.

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Nothing yet. Looking for a 96-98 12v manual trans, hopefully under or close to 200k. Long box 4x4. Global climate change is natural phenomenon, exploited by the unscrupulous, for political and monetary gain.

[Ramtech]

jhardie, the RL is the entire valve body, not sure why that was done. chances are you got one of the old selonoids on the valve body, it comes complete. They didn't even perform the TSB. Why do people assume ALL dealerships are bad? I work at a Dodge dealership, I do all the diesel and trans work and I do my damndest to keep people happy!!!!!!! Course we're a small town too, maybe that's the BIG problem. BIG town dealerships could care less, they're getting their money.

[dezl]

I hate going to the dealership

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94 f350 w/ 95 6bt. 370 Hp Marine Injectors, #4 fuel plate, dodgezilla hybrid turbo 14cm wastegated, and a lot more!

[DieselRookie]

I'll only go to small town dealerships if ever. Big towns could care less about the customer!!! I'd say take it to diesel performance shop and tell them about the problem and see what they say. Besides, 265/70 vs. 35's is only around a 2 inch difference. Has nothing to do with gear huntin'. Mine hunts too on occasion, but I'm not going to let the stealership touch mine!

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Grant <><
-2007- 5.9, 48RE w/DTT Shift Enhanser, 3.73, QC, Leveled, Edge Mileage Max, Isspro Gauges, Magnaflow 5" TBE, K&N Intake Tube w/Amsoil Nano Filter...

[skidooman]

Originally Posted by Ramtech

jhardie, the RL is the entire valve body, not sure why that was done. chances are you got one of the old selonoids on the valve body, it comes complete. They didn't even perform the TSB. Why do people assume ALL dealerships are bad? I work at a Dodge dealership, I do all the diesel and trans work and I do my damndest to keep people happy!!!!!!! Course we're a small town too, maybe that's the BIG problem. BIG town dealerships could care less, they're getting their money.

My grandpa takes his truck to Carson City only, they have never given him a bit of grief. So you're right, now all dealers are bad, but a huge majority of them are crap. Oh they are still refusing to do the TSB. Said they needed to change the fluid and flush the system to be sure that wasnt the problem.

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2005 White 2500 QC SB AT; 2" leveling kit, 35x12.5r17 BFG MT KM2s, no kitty, Magnaflow muffler, silencing ring MIA, K&N Intake w/ Amsoil filter, Front mount rec. hitch. Pricol boost, EGT, & trans temp.

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Last edited by skidooman : 05-19-2008 at 03:12 PM.

[Ramtech]

get P/N 4717210 and install it yourself (13mm socket for pan, 11mm and 25 torx to access the solenoid. And about 7 qts ATF+4. Hope this helps.

[Shagginwagon]

Originally Posted by Ramtech

jhardie, the RL is the entire valve body, not sure why that was done. chances are you got one of the old selonoids on the valve body, it comes complete. They didn't even perform the TSB. Why do people assume ALL dealerships are bad? I work at a Dodge dealership, I do all the diesel and trans work and I do my damndest to keep people happy!!!!!!! Course we're a small town too, maybe that's the BIG problem. BIG town dealerships could care less, they're getting their money.

Cool, then I'm coming to your dealership.

Where ya' at?

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'07 2500 5.9L Mega, Laramie 2UH, 4X4, 48re

Leer, Line-x, Clifford alarm, Alpine, Focal, & JL Audio, Toyo MT's, Leveled , AFE stg. 2 Pro Dry, BMK-11, EZ, Isspro gauges

IAFF Local 1159

[Shagginwagon]

Originally Posted by Ramtech

get P/N 4717210 and install it yourself (13mm socket for pan, 11mm and 25 torx to access the solenoid. And about 7 qts ATF+4. Hope this helps.

Good tip and info, thanks Ramtech!

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'07 2500 5.9L Mega, Laramie 2UH, 4X4, 48re

Leer, Line-x, Clifford alarm, Alpine, Focal, & JL Audio, Toyo MT's, Leveled , AFE stg. 2 Pro Dry, BMK-11, EZ, Isspro gauges

IAFF Local 1159