Synthetic Motorsports, Inc. (SMS) is hiring for Technical Support Representatives to take inbound customer support calls for diesel repair shops. You will assist customers with set up and use of their product to ensure an exceptional installation/deployment experience that integrates traditional and next-generation aftermarket diesel devices and custom tuning upgrades.
SMS employees enhance the service relationship by ensuring that customer satisfaction is always world class.
Job duties include but arent limited to:
Technical aptitude related to setting up of diesel tuning devices.
Ability to walk customers through technical troubleshooting based on a knowledge database system.
Willingness to learn and adapt to new technologies.
Possess a strong knowledge base in Duramax, Cummins, and/or Powerstroke
Experience with custom tuning
Respond to customer inquiries via phone, email, live chat, and/or appointment
Certified mechanical background experience preferred
Excellent networking and computer skills.
Quick problem solving capacity.
Excellent communication on verbal, interpersonal and written levels.
Adhere to goals, policies and procedures at all times.
This is an entry level position with potential for future growth. Average 20-30 hrs a week.
If you are interested in earning an additional income with a growing business, please submit your resume to firstname.lastname@example.org