*NEW* AirDog Warranty Policy

**2Tone12V** · 01-22-2009, 03:06 PM

Here at AirDog we are having a warranty policy change. This is in the best interest of the customers. BUT it will be strictly followed. Our previous warranty stated the warranty card would have to be sent in within 30 days of purchase. This was not followed strictly to the fairness of the customer and a brand new product. We understand that the box does not immediately get opened, nor are all of you aware of the 30 day policy. Therefore, we have changed the warranty policy and it will be followed firmly. From now on, you have 90 days to fill out your warranty card for the lifetime warranty. IF you do not get that taken care of within that 90 day time period. And option to buy the lifetime warranty will be put in place for the price of $50. This action MUST be taken within the first year of purchase. Not a day later. Otherwise you will be limited to your 1 year warranty. We feel this is fair on everyones part and wanted to give a heads up to everyone. Again, THIS WILL BE STRICTLY FOLLOWED!!!!

Anthony Reams
PureFlow Technologies Inc.

**2Tone12V** · 08-18-2009, 03:40 PM

BUMP, I had a customer today that must have missed this one. You get 90 days to get it in. If you don't send it in. Your warranty is limited to 1 year. After one year is up. You have no warranty. At some point the customer will have to take responsibility in filling the warranty card out. If they do not and there is an issue any time after 1 year. The customer will be responsible. We aren't being particular by any means or trying to get out of a warranty. So please spread the word to any friends or anyone you know that has bought one within the last 90 days. We feel that is more than enough time to fill the card out. Thanks

Reddooley · 08-18-2009, 09:16 PM

I hope you dont use the info to sell, spam us, send us junk mail, or phone solicit.
Thats one reason some people dont fill out warranty cards. Because the info is used for telemarketing. It is a way for the telemarketers to get around the do not call list.

__________________
99 3500 5 spd. quadcab longbed 2wd dually Airdog 100

**IC-Smoke** · 08-18-2009, 10:46 PM

I sent my card in a long time ago, is there any confirmation of the warranty?

Thanks!
Ian Coleman

__________________
IAN COLEMAN - President Great Lakes CUMMINS Crew

1990 W350 4x4 LE std cab auto Project Restoration
2001 2500 4x4 3rd gen head, Twin Turbo, DTT trans, Monster pump
2006 2500 4x4 Smarty JR, H2's, B&W, AFE, 5" exhaust, meyer plow

**2Tone12V** · 08-19-2009, 10:07 AM

It is used only to enter your info in the product registration file. Thats it. You dont even have to put your address and phone number. Just so long as your name and serial # from the pump is on there. With a copy of your sales receipt. Your good to go.

elandon1201 · 08-19-2009, 11:28 AM

Is there any way we can get a confirmation it was received? I am kind of nervous now, I sent mine in when I bought it but dont want to hear you never got it if I do have a problem due to an issue with the post office or something.

__________________
2003 Quadcab Shortbed Laramie 4X4 NV5600. SMARTY, Second Gen ATS Exhaust manifold with a Phat Shaft 64, 5 inch exhaust AirDog AD100.

**2Tone12V** · 08-19-2009, 11:36 AM

Sure can. Send me your name in a pm if you would like and I will check on it for you.

elandon1201 · 08-19-2009, 11:40 AM

Quote:

Originally Posted by 2Tone12V

Sure can. Send me your name in a pm if you would like and I will check on it for you.

Sent thanks man!!

__________________
2003 Quadcab Shortbed Laramie 4X4 NV5600. SMARTY, Second Gen ATS Exhaust manifold with a Phat Shaft 64, 5 inch exhaust AirDog AD100.

**2Tone12V** · 08-19-2009, 01:26 PM

Got your pm. But it appears you had called before I got back to the PM. Got it all straightened out?

Reddooley · 08-23-2009, 08:16 PM

Hey, I got a question. Where can I get the serial number from, other than on the pump?
You guys put the serial number plate on the wrong side of the pump if your mounting it inside the frame, so it faces the frame.

So I put the system on the truck, get it working, sit down to fill out my warranty card, and the first space to fill out is serial number.

So where can I find the serial number?

__________________
99 3500 5 spd. quadcab longbed 2wd dually Airdog 100

**2Tone12V** · 08-25-2009, 01:35 PM

Well some go on the inside and some go on the outside. I understand the frustration. But the serial number is located on the box as well.

01-22-2009, 03:06 PM	#1 (permalink)
2Tone12V PureFlow Technologies Join Date: Jun 2008 Posts: 1,052 Thanks: 0 Thanked 25 Times in 20 Posts 2Tone12V's Truck Pics	NEW AirDog Warranty Policy Here at AirDog we are having a warranty policy change. This is in the best interest of the customers. BUT it will be strictly followed. Our previous warranty stated the warranty card would have to be sent in within 30 days of purchase. This was not followed strictly to the fairness of the customer and a brand new product. We understand that the box does not immediately get opened, nor are all of you aware of the 30 day policy. Therefore, we have changed the warranty policy and it will be followed firmly. From now on, you have 90 days to fill out your warranty card for the lifetime warranty. IF you do not get that taken care of within that 90 day time period. And option to buy the lifetime warranty will be put in place for the price of $50. This action MUST be taken within the first year of purchase. Not a day later. Otherwise you will be limited to your 1 year warranty. We feel this is fair on everyones part and wanted to give a heads up to everyone. Again, THIS WILL BE STRICTLY FOLLOWED!!!! Anthony Reams PureFlow Technologies Inc.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Remove Advertisements Sponsored Links
Dodge Cummins Diesel Forum Advertisement

08-18-2009, 03:40 PM	#2 (permalink)
2Tone12V PureFlow Technologies Join Date: Jun 2008 Posts: 1,052 Thanks: 0 Thanked 25 Times in 20 Posts 2Tone12V's Truck Pics	BUMP, I had a customer today that must have missed this one. You get 90 days to get it in. If you don't send it in. Your warranty is limited to 1 year. After one year is up. You have no warranty. At some point the customer will have to take responsibility in filling the warranty card out. If they do not and there is an issue any time after 1 year. The customer will be responsible. We aren't being particular by any means or trying to get out of a warranty. So please spread the word to any friends or anyone you know that has bought one within the last 90 days. We feel that is more than enough time to fill the card out. Thanks

08-18-2009, 09:16 PM	#3 (permalink)
Reddooley Cummins Nut Join Date: Oct 2008 Location: Arizona Posts: 375 Thanks: 15 Thanked 5 Times in 5 Posts Reddooley's Truck Pics	I hope you dont use the info to sell, spam us, send us junk mail, or phone solicit. Thats one reason some people dont fill out warranty cards. Because the info is used for telemarketing. It is a way for the telemarketers to get around the do not call list. __________________ 99 3500 5 spd. quadcab longbed 2wd dually Airdog 100

08-18-2009, 10:46 PM	#4 (permalink)
IC-Smoke MI Chapter President Join Date: Nov 2005 Location: HUDSON, MI Posts: 5,225 Thanks: 11 Thanked 32 Times in 26 Posts IC-Smoke's Truck Pics	I sent my card in a long time ago, is there any confirmation of the warranty? Thanks! Ian Coleman __________________ IAN COLEMAN - President Great Lakes CUMMINS Crew 1990 W350 4x4 LE std cab auto *Project Restoration* 2001 2500 4x4 3rd gen head, Twin Turbo, DTT trans, Monster pump 2006 2500 4x4 Smarty JR, H2's, B&W, AFE, 5" exhaust, meyer plow

08-19-2009, 10:07 AM	#5 (permalink)
2Tone12V PureFlow Technologies Join Date: Jun 2008 Posts: 1,052 Thanks: 0 Thanked 25 Times in 20 Posts 2Tone12V's Truck Pics	It is used only to enter your info in the product registration file. Thats it. You dont even have to put your address and phone number. Just so long as your name and serial # from the pump is on there. With a copy of your sales receipt. Your good to go.

08-19-2009, 11:28 AM	#6 (permalink)
elandon1201 Diesel Freak Join Date: May 2006 Location: Kansas Posts: 553 Thanks: 13 Thanked 2 Times in 2 Posts elandon1201's Truck Pics	Is there any way we can get a confirmation it was received? I am kind of nervous now, I sent mine in when I bought it but dont want to hear you never got it if I do have a problem due to an issue with the post office or something. __________________ 2003 Quadcab Shortbed Laramie 4X4 NV5600. SMARTY, Second Gen ATS Exhaust manifold with a Phat Shaft 64, 5 inch exhaust AirDog AD100.

08-19-2009, 11:36 AM	#7 (permalink)
2Tone12V PureFlow Technologies Join Date: Jun 2008 Posts: 1,052 Thanks: 0 Thanked 25 Times in 20 Posts 2Tone12V's Truck Pics	Sure can. Send me your name in a pm if you would like and I will check on it for you.

08-19-2009, 01:26 PM	#9 (permalink)
2Tone12V PureFlow Technologies Join Date: Jun 2008 Posts: 1,052 Thanks: 0 Thanked 25 Times in 20 Posts 2Tone12V's Truck Pics	Got your pm. But it appears you had called before I got back to the PM. Got it all straightened out?

08-23-2009, 08:16 PM	#10 (permalink)
Reddooley Cummins Nut Join Date: Oct 2008 Location: Arizona Posts: 375 Thanks: 15 Thanked 5 Times in 5 Posts Reddooley's Truck Pics	Hey, I got a question. Where can I get the serial number from, other than on the pump? You guys put the serial number plate on the wrong side of the pump if your mounting it inside the frame, so it faces the frame. So I put the system on the truck, get it working, sit down to fill out my warranty card, and the first space to fill out is serial number. So where can I find the serial number? __________________ 99 3500 5 spd. quadcab longbed 2wd dually Airdog 100

08-25-2009, 01:35 PM	#11 (permalink)
2Tone12V PureFlow Technologies Join Date: Jun 2008 Posts: 1,052 Thanks: 0 Thanked 25 Times in 20 Posts 2Tone12V's Truck Pics	Well some go on the inside and some go on the outside. I understand the frustration. But the serial number is located on the box as well.