Dodge Customer Service

HOLYSMOKES · 11-26-2007, 12:23 PM

OF those that HAVE DELT with Dodge customer service, what did you think. Please post your stories as I WILL BE E-MAILING them to Dodge...and yes, I will be posting a couple of my experiences as well.

__________________
Thank you New Era Diesel for the Cummins upgrades!
Thanks www.runnadm

Graphic Man · 11-26-2007, 12:27 PM

now what did you break smokes?

__________________
Half the post = Half the B/S....unlike some other " Admin" .....when i get old i wana be just like BBRam

2001 4X4 Q-cab Sport black, full billet DTT trans, billet F-plate Mach 7's, B1-B2 twins, Blue Chip Special X VP, Adrenaline, studded & O-ringed, BD-RAD,Flex-A-Lite electric fans, Autometer Gages, Egt, Boost,Fuel, Oil &,drive pressure, trans temp, RASP, Big line kit, Track bars 2" leveling kit, 271 T-case, DSS, 3rd gen trac bar 623 HP 1175tq with old set-up

Rooksd1 · 11-26-2007, 12:51 PM

My experience has been good.

__________________
07 Inferno Red Quad Cab 5.9 Auto 4x4 Big Horn

mud sweat and gears · 11-26-2007, 01:16 PM

My dealer (Fernandez in Wolcott NY) Treats me like a king. They bend over backwards to make me happy. Chrissy in service is an absoulte angle! When I was looking at my first truck there I was leary, I told them I wanted to buy a Cummins, but I just did not like the Dodge it was wrapped in. They brought me around, and I would buy another in a heart beat. GO CHRISSY!

__________________
2007 Dodge 2500 4X4 5.9L HO Cummins with 4 speed Auto, Quad Cab SLT Thunder Road with Jake Brake, 5" turbo back Cat Delete FBD exhaust and Tekonsha P3 brake control.

BBRam · 11-26-2007, 01:27 PM

I had pretty good luck, but of coarse I knew the Tech.

__________________

03-3500, DRW, QC, 4x4, DTT Trans, Mag-Hytec, R700 BD Twins, BD IC Boots, BD Billet Flexplate, Lockup Switch, SMARTY TNT-R BETA/TS MP-8, Eliminator Fuel System, Floor It Stage 3.5 CP3, F1 Flux 3.8's, ARP Head Stud's, Springs, Fluidampr, ATS ARC-FLOW, AFE, Boost, Drive Pressure, Pyro, Fuel Pressure, Tran's Temp, Rail Pressure Gauge, GDP Ladder Bars, GR 7" Miters. Old #'s (R/T .021, 60' 1.76, 1/4 ET 13.14 @ 100.45 mph)

***ynots57*** · 11-26-2007, 01:46 PM

My local dealership installed a non OEM sliding rear window in order to repair a leaking non-slider window. An aftermarket slider is $300.00 cheaper than a OEM slider and a local glass shop refuses to install non OEM sliders in Dodges due to too many problems with leaking. They also signed off on park alarm recall without actually doing the flash which is fine with me. They also said they would check tire pressure during lifetime oil change service and after driving OR to AZ found tires 20lbs low. My trust level is also very low with them

__________________
05 - 2500, 4x4x6 srw, 48re, aero, cai, other goodies

Dfer10 · 11-26-2007, 02:44 PM

I voted not good. I came from a volvo. Everytime i came in i was called by name from my service advisor, and i got to know my mechanic which is family friends now. At my dealer for my truck, know my name hahahaha they don't give a sh** and the techs don't really care about what they service either, makes me sick really. the good service is not there. just doing a job and goin home all they care about is a pay check imo.

EDIT: I don't expect to be called by name or anything but when you come in they just rush around and say ok we'll call you or come in and get you thanks bye. talking 500 words a minute it just makes me nuts, like your just another person in there way.

__________________
2006 Mega 6" lift 37's on 20's. 6" Stacks. 4:10's. Smarty. FASS 150/150 Turbo

Last edited by Dfer10 : 11-26-2007 at 02:47 PM.

HOLYSMOKES · 11-26-2007, 03:17 PM

No nothing broke, well, I need a door seal it looks like. BUT I tried to get them to authorize it in warranty, they said NO! ( 1 year old, 37K miles) The kicker was when I explained to them that I moderate CF (on a long shot) , explained CF is a forum dedicated to DODGE CUMMINS TRUCKS, explained that there are nearly 20K members that most have DODGE TRUCKS, this....girl( her name was HAZE) said she could care less if I posted my experience, as Chrysler already haid THEIR money. Her whole attitude was CRAP! I wanted to bite her in the forehead. I was SEETHING! So heres the deal, according to her, the warranty is good IF YOU ARE THE ORGIONAL OWNER! Second owner? Yer screwed.

__________________
Thank you New Era Diesel for the Cummins upgrades!
Thanks www.runnadm

Last edited by HOLYSMOKES : 11-26-2007 at 03:26 PM.

Dfer10 · 11-26-2007, 03:20 PM

oh well them ignore my little rant haha

__________________
2006 Mega 6" lift 37's on 20's. 6" Stacks. 4:10's. Smarty. FASS 150/150 Turbo

HOLYSMOKES · 11-26-2007, 03:39 PM

Quote:

oh well them ignore my little rant haha

ABSOLUTELY NOT!

That is exactly what Im saying

__________________
Thank you New Era Diesel for the Cummins upgrades!
Thanks www.runnadm

HTQM · 11-26-2007, 04:00 PM

I had an excellent experience at Grafton Dodge. I'm the second owner of my '07 (had 7K on the clock and originally purchased there). Took the truck in for tranny work and asked how much to have the high idle done. Their diesel tech hadn't heard of it, but he would check the tsp's. I asked how far I could go with mods and got a good response as far as he was concerned (don't leave the bully dog plugged in when it comes to the shop).

When I picked the truck up (less than a day) the tranny was fixed and the high idle was installed. Didn't charge me for the idle, said it was new to them and wanted to see if it really worked. They also printed out the build sheet and service orders free.

Dave

__________________
'07 4x4 QC 5.9 CFM+, FBD 5" Exhaust, Gutted torque tube, FBD grid heater delete, Smarty, ISSPRO Gages (pyro, tranny temp, boost, fuel pressure), FBD Coozie.

HOLYSMOKES · 11-26-2007, 04:31 PM

These are at a dealership. Anyone ever call the customer service phone # for dodge? Anyone ever have to talk to them about warranty issues? Why the warranty was voided? Anything like that?

This is my second issue / experience with them. The first one was on my old truck(2000), I called back in 2003. At the time the truck was 3 years old and had door rot. NOT COVERED! Then the exhaust ROTTED OFF...OFF! NOT COVERED! The tranny was slipping ...hey guess what, NOT COVERED! WHY? " because Im not the orgional owner of the truck" HUMMMMM So, IF something happend to the motor (and I have 37K miles) its not covered under the 100K warranty?

__________________
Thank you New Era Diesel for the Cummins upgrades!
Thanks www.runnadm

Last edited by HOLYSMOKES : 11-26-2007 at 04:36 PM.

View Poll Results: I have used Dodge customer service and...
I felt the service was great I will buy another Dodge	195	51.18%
I felt the service was horrid. "DODGE" seems to be their mission statement	186	48.82%
Voters: 381. You may not vote on this poll

11-26-2007, 12:23 PM	#1 (permalink)
HOLYSMOKES Diesel Head Join Date: Nov 2005 Location: Thornville, Ohio Posts: 2,306 HOLYSMOKES's Truck Pics	Dodge Customer Service OF those that HAVE DELT with Dodge customer service, what did you think. Please post your stories as I WILL BE E-MAILING them to Dodge...and yes, I will be posting a couple of my experiences as well. __________________ Thank you New Era Diesel for the Cummins upgrades! Thanks www.runnadm

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11-26-2007, 12:27 PM	#2 (permalink)
Graphic Man Administrator Join Date: Nov 2005 Location: Mississauga ont. Canada Posts: 7,144 Graphic Man's Truck Pics	now what did you break smokes? __________________ Half the post = Half the B/S....unlike some other " Admin" .....when i get old i wana be just like BBRam 2001 4X4 Q-cab Sport black, full billet DTT trans, billet F-plate Mach 7's, B1-B2 twins, Blue Chip Special X VP, Adrenaline, studded & O-ringed, BD-RAD,Flex-A-Lite electric fans, Autometer Gages, Egt, Boost,Fuel, Oil &,drive pressure, trans temp, RASP, Big line kit, Track bars 2" leveling kit, 271 T-case, DSS, 3rd gen trac bar 623 HP 1175tq with old set-up

11-26-2007, 12:51 PM	#3 (permalink)
Rooksd1 Newbie Join Date: Sep 2007 Location: Indiana Posts: 22 Rooksd1's Truck Pics	My experience has been good. __________________ 07 Inferno Red Quad Cab 5.9 Auto 4x4 Big Horn

11-26-2007, 01:16 PM	#4 (permalink)
mud sweat and gears Yes, it is a large pipe! Join Date: Jul 2007 Location: Canastota, NY Posts: 247 mud sweat and gears's Truck Pics	My dealer (Fernandez in Wolcott NY) Treats me like a king. They bend over backwards to make me happy. Chrissy in service is an absoulte angle! When I was looking at my first truck there I was leary, I told them I wanted to buy a Cummins, but I just did not like the Dodge it was wrapped in. They brought me around, and I would buy another in a heart beat. GO CHRISSY! __________________ 2007 Dodge 2500 4X4 5.9L HO Cummins with 4 speed Auto, Quad Cab SLT Thunder Road with Jake Brake, 5" turbo back Cat Delete FBD exhaust and Tekonsha P3 brake control.

11-26-2007, 01:27 PM	#5 (permalink)
BBRam Super Administrator Join Date: Jan 2006 Location: Chelsea MI Posts: 15,107 BBRam's Truck Pics	I had pretty good luck, but of coarse I knew the Tech. __________________ 03-3500, DRW, QC, 4x4, DTT Trans, Mag-Hytec, R700 BD Twins, BD IC Boots, BD Billet Flexplate, Lockup Switch, SMARTY TNT-R BETA/TS MP-8, Eliminator Fuel System, Floor It Stage 3.5 CP3, F1 Flux 3.8's, ARP Head Stud's, Springs, Fluidampr, ATS ARC-FLOW, AFE, Boost, Drive Pressure, Pyro, Fuel Pressure, Tran's Temp, Rail Pressure Gauge, GDP Ladder Bars, GR 7" Miters. Old #'s (R/T .021, 60' 1.76, 1/4 ET 13.14 @ 100.45 mph)

11-26-2007, 01:46 PM	#6 (permalink)
*ynots57* Stroker Smoker Join Date: Mar 2007 Location: Rsbg, Oregon Posts: 1,398 ynots57's Truck Pics	My local dealership installed a non OEM sliding rear window in order to repair a leaking non-slider window. An aftermarket slider is $300.00 cheaper than a OEM slider and a local glass shop refuses to install non OEM sliders in Dodges due to too many problems with leaking. They also signed off on park alarm recall without actually doing the flash which is fine with me. They also said they would check tire pressure during lifetime oil change service and after driving OR to AZ found tires 20lbs low. My trust level is also very low with them __________________ 05 - 2500, 4x4x6 srw, 48re, aero, cai, other goodies

11-26-2007, 02:44 PM	#7 (permalink)
Dfer10 Diesel Freak Join Date: Aug 2006 Location: Denver(Aurora/ Parker) Posts: 844 Dfer10's Truck Pics	I voted not good. I came from a volvo. Everytime i came in i was called by name from my service advisor, and i got to know my mechanic which is family friends now. At my dealer for my truck, know my name hahahaha they don't give a sh** and the techs don't really care about what they service either, makes me sick really. the good service is not there. just doing a job and goin home all they care about is a pay check imo. EDIT: I don't expect to be called by name or anything but when you come in they just rush around and say ok we'll call you or come in and get you thanks bye. talking 500 words a minute it just makes me nuts, like your just another person in there way. __________________ 2006 Mega 6" lift 37's on 20's. 6" Stacks. 4:10's. Smarty. FASS 150/150 Turbo Last edited by Dfer10 : 11-26-2007 at 02:47 PM.

11-26-2007, 03:17 PM	#8 (permalink)
HOLYSMOKES Diesel Head Join Date: Nov 2005 Location: Thornville, Ohio Posts: 2,306 HOLYSMOKES's Truck Pics	No nothing broke, well, I need a door seal it looks like. BUT I tried to get them to authorize it in warranty, they said NO! ( 1 year old, 37K miles) The kicker was when I explained to them that I moderate CF (on a long shot) , explained CF is a forum dedicated to DODGE CUMMINS TRUCKS, explained that there are nearly 20K members that most have DODGE TRUCKS, this....girl( her name was HAZE) said she could care less if I posted my experience, as Chrysler already haid THEIR money. Her whole attitude was CRAP! I wanted to bite her in the forehead. I was SEETHING! So heres the deal, according to her, the warranty is good IF YOU ARE THE ORGIONAL OWNER! Second owner? Yer screwed. __________________ Thank you New Era Diesel for the Cummins upgrades! Thanks www.runnadm Last edited by HOLYSMOKES : 11-26-2007 at 03:26 PM.

11-26-2007, 03:20 PM	#9 (permalink)
Dfer10 Diesel Freak Join Date: Aug 2006 Location: Denver(Aurora/ Parker) Posts: 844 Dfer10's Truck Pics	oh well them ignore my little rant haha __________________ 2006 Mega 6" lift 37's on 20's. 6" Stacks. 4:10's. Smarty. FASS 150/150 Turbo

11-26-2007, 04:00 PM	#11 (permalink)
HTQM Cummins Fan Join Date: Oct 2007 Location: Tide Water Va Posts: 43 HTQM's Truck Pics	I had an excellent experience at Grafton Dodge. I'm the second owner of my '07 (had 7K on the clock and originally purchased there). Took the truck in for tranny work and asked how much to have the high idle done. Their diesel tech hadn't heard of it, but he would check the tsp's. I asked how far I could go with mods and got a good response as far as he was concerned (don't leave the bully dog plugged in when it comes to the shop). When I picked the truck up (less than a day) the tranny was fixed and the high idle was installed. Didn't charge me for the idle, said it was new to them and wanted to see if it really worked. They also printed out the build sheet and service orders free. Dave __________________ '07 4x4 QC 5.9 CFM+, FBD 5" Exhaust, Gutted torque tube, FBD grid heater delete, Smarty, ISSPRO Gages (pyro, tranny temp, boost, fuel pressure), FBD Coozie.

11-26-2007, 04:31 PM	#12 (permalink)
HOLYSMOKES Diesel Head Join Date: Nov 2005 Location: Thornville, Ohio Posts: 2,306 HOLYSMOKES's Truck Pics	These are at a dealership. Anyone ever call the customer service phone # for dodge? Anyone ever have to talk to them about warranty issues? Why the warranty was voided? Anything like that? This is my second issue / experience with them. The first one was on my old truck(2000), I called back in 2003. At the time the truck was 3 years old and had door rot. NOT COVERED! Then the exhaust ROTTED OFF...OFF! NOT COVERED! The tranny was slipping ...hey guess what, NOT COVERED! WHY? " because Im not the orgional owner of the truck" HUMMMMM So, IF something happend to the motor (and I have 37K miles) its not covered under the 100K warranty? __________________ Thank you New Era Diesel for the Cummins upgrades! Thanks www.runnadm Last edited by HOLYSMOKES : 11-26-2007 at 04:36 PM.