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Old 01-02-2007, 09:54 AM   #1 (permalink)
Diesel Freak
 
Join Date: Dec 2005
Location: Marthasville, MO
Posts: 965
FASS Quiet Motor update and wnty extention....

Well we have some very exciting news about what we have been working on the past few months. We have had a breakthrough with our R&D. We have found a way to lower pump noise up to 11 decibels from our testing. Our fuel pumps are consistently much quieter. For Example: Brads truck. He has a 2006 Dodge 3500. With the engine off and the windows down sitting in the cab, you can not hear the FASS running. So you can imagine with the engine running, the pump can’t be heard at all.

Granted, most of the pumps we released were quiet. We have seen some of you wish that your pumps were a bit quieter. We have listened and now have a program to reduce the noise. Here are the details:

For those with a seal on your pump (Lead seal and wire between the two horizontal motor bolts on the HPFP base or T-Block assembly of the FASS System. We have record of what pumps have seals and what pumps do not.), you will need to send in your upper half of your pump for the update if it is a FASS. The unit does not need to be removed from the truck to remove the T-Block portion. HPFP's can be sent in as is. We do not want seals to be broken by anyone outside of our shop. If this happens, warranty will be void on that unit. We understand that this is an inconvenience (This is one of the reasons why we adjusted our warranty policy that is discussed later in this post) and this update will not cost anything but the initial shipping to send it to us. We will do what is necessary to make sure your pump is quieter when it is returned. We will run full tests to ensure a healthy pump. What we will need to accompany the pump is the following information:

-Serial Number of pump
-Name
-Correct Return Address (No P.O. Boxes)
-Put Number 2007-10,000 on outside of box

Please send in the full HPFP, with no fittings and mounting brackets installed.



We only need the upper half of the FASS system to be sent in.



This is the portion directly above the water separator that bolts to the filter base. It’s held on by 4 vertical (Up and Down) bolts, not the 4 horizontal (Left to Right) bolts with the seal! Removed this portion and send in to us for the update.

For those without the seals on the pump, we give you two options. You can send in your pump like above or purchase an update kit for $15.00. This includes everything needed to update the pump in about 30-45 minutes. The order will be processed and an update kit will be drop shipped directly to you. Very simple. Instructions will have more details about tools needed and what’s involved. What you will need to do is send in a $15.00 Check or money order to:

Diesel Performance Products
ATTN: Noise Update #2007-10,000
16240 Hwy O, Suite B
Marthasville, MO 63357

Include the following information:

-Serial Number of pump
-Name
-Correct Return Address (No P.O. Boxes)

Lastly, we are so confident in the changes we have made to improve the FASS/HPFP in the past year that we have decided to increase the warranty from 4 years to 6 years!! But this is not for just the new units being released or units being updated. This will be back dated to pump sold to July 2005. The serial number brakes are as follows:

95 Series FASS System: - ALL
150 Series FASS Systems: - Serial Numbers Back to 5,000
HPFP Models: - Serial Numbers Back to 1,000


We understand there are other options for fuel pumps on the market and appreciate your loyalty to our product. We are constantly improving and refining our pump to be the best on the market. This program and warranty upgrade is a way to say thanks for sticking with us. Here's to a New Year!

Last edited by Diesel-Dan : 01-02-2007 at 11:07 AM.
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Old 01-08-2007, 06:20 AM   #2 (permalink)
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Dan
Whats the turn around time on getting the pump back? Or is it possible to just stop by your shop and have it done?
Thanks
Todd
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Old 01-08-2007, 06:29 AM   #3 (permalink)
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Quote:
Originally Posted by Roy 31 View Post
Dan
Whats the turn around time on getting the pump back? Or is it possible to just stop by your shop and have it done?
Thanks
Todd
I dont see any issue with stopping by. BUT i do ask that you do all the dirty work of removing the pump. Once you get it off, we will bench test it and update it.
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Old 01-08-2007, 06:38 AM   #4 (permalink)
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Join Date: Jun 2006
Location: Pedricktown,NJ
Posts: 119
how fast do you plan on getting the pumps out of the shop and back on the road to us? Thats gonna suck being without the truck for a bit but i could go for a little less noise from it.
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Old 01-08-2007, 07:18 AM   #5 (permalink)
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I should be able to get them in and out the same day, but i hate to promise that being my days can get very busy. One day at the latest, but my goal is to get them in and out the same day. JUST MAKE SURE YOU PUT THAT RMA IN BIG NUMBERS ON THE BOX SO WE KNOW WHAT IT IS! RMA: 2007-10,000
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Old 01-08-2007, 08:53 AM   #6 (permalink)
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OK Dan thanks i have to check to see the number on my FASS i have to make sure my unit qualifys.
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Old 01-08-2007, 09:04 AM   #7 (permalink)
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This update is open to ANY FASS/HPFP.......
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Old 01-08-2007, 12:02 PM   #8 (permalink)
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ok guess i misunderstood you thought it was only for a certain units.
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Old 01-08-2007, 12:15 PM   #9 (permalink)
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So, my 150/200 45psi won't be so loud? Right on. Might have to send mine in while the truck is down for the transmission.
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Old 01-08-2007, 04:59 PM   #10 (permalink)
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Will this also extend the warranty on the HPFP used for veggie oil???
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Old 01-08-2007, 09:52 PM   #11 (permalink)
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If i overnight my pump to you will you overnight it back to me. It is going to suck to have my truck down but for a quieter pump i can sacrafice.
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Old 01-11-2007, 11:34 PM   #12 (permalink)
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Well I got my HPFP done yesterday at DPP. Wow what a difference! I didnt think it was very loud to begin with, but after the upgrade its not even noticable. I got to DPP and Dan meet us out in the parking lot. I pulled the pump and Dan started the upgrade (Yea the sales rep got his hands dirty, you dont see that very often at other places) found a bearing in the motor a little loose and replaced the motor under warranty. Put the pump back on, got a royal tour of the place, really neat and clean operation. Great service is what its all about. Wanted to ask for a t-shirt but, after what all they did, I would of felt bad.

THANKS DAN and DPP!
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