Rollin Smoke Diesel

Painter D · 11-02-2009, 11:20 PM

I first called RSD a couple of months ago to inquire doing the deletes on my truck and no one answered the phone ,so I left a message. In all reality I didn't expect a return phone call because let's be honest most companies don't return calls ,but to my surprise I received a return call not even 5 mins. later from James. Being a rookie to diesels I had about a million questions to ask and was thoroughly impressed with the "service and patience" I received from him over the phone. About a month went by before I decided to order my delete stuff so I again called RSD and was completely blown away with the knowledge and patience I received, again! After receiving my Smarty I think I ended up calling James (RSD) about a half dozen times with more questions ,and every time I called I got the same treatment as before, SUPERIOR CUSTOMER SERVICE!

It may be my imagination but for me I find this kind of customer service to be a rare thing these days. I even called RSD again today to order a CAI and was again pleased with the service and patience. It's too bad other companies out there whether diesel related or not ,or whatever you're inquiring into don't take this approach with their customers. In "my experience" this kind of service is hard to come by but is greatly appreciated when I find it.

THANKS RSD ,you've gained a customer for life.................bro

__________________
2009 6.7, 68 RFE, 2wd Quad cab dually, S&B CAI, Smarty (15ME), EGR deleted, DPF and NOX deleted.

Last edited by Painter D : 11-02-2009 at 11:38 PM.

***MATTIAC*** · 11-02-2009, 11:30 PM

i hear he is a real good guy... havnt bought anything from him yet though

__________________
08 Elect Blue 6.7 Mega. 3500. Sunroof. Leather.VES. 6" BDS Lift. 37x13.50-20 Toyo OC M/T on Eagle 064B wheels. B/W Pocket Flares. ProFlo 5" TBE w/ 6" Tip. H&S Black Maxx. S&B CAI. AMSOIL. Starter/Alarm. 6000k HID HI/LOW & Fogs. Kenwood DNX9140. 2x Pioneer Series Pro Subs Pwrd by a JL 500/1 v2. Autometer Triple Pillar w/ Boost & Rail Pressure.

***Shagginwagon*** · 11-02-2009, 11:33 PM

I've purchased a couple things from James and he IS a stand up guy. Great customer service!!

__________________

'07 2500 5.9L Mega, Black, Laramie, 4X4, 48re

Isspro's, AFE Pro Dry, BMK-11, AMSOIL fluids, Debadged, CFM+

S-06, Mag-Hytec Covers

IAFF Local 1159

Yenkostyle · 11-02-2009, 11:37 PM

James would be my #1 recomendation... I always check with him first and almost always end up going back and buying from him in the end.

Great guy and great service!

__________________

2009 6.7: XRT, shibby stg I, 5" TBE, 4.5 pure performance lift with Thuren/king shocks, 35's SBD DD Banks techni-cooler,dyno:400hp 760tq

CUMMINS FIREFIGHTER · 11-02-2009, 11:49 PM

DO NOT use cobbsdieselperformance i have and i dont want him to get anyone elses money i hope he goes out of biz, i dont care if this starts a war everyone should know. from now on my things will be ordered from james at RSD

__________________
2009 6.7,red, bighorn quad cab 4x4, 5% tint all the way around 50% windshield smarty made parts fall off my truck..wtf?

Steveo24 · 11-02-2009, 11:52 PM

I order everything from James, he has absolutely went out of his way to help me from time to time, his customer service has got to be the best out there bar none.

__________________
98.5 3500 2WD dually 4:10's lFull Auto Meter lByrds intakel64/71/14 lGHDlARPl150 horse sticks l.093 tubesl Smarty lEdge Comp HOT lStage 2 snow kitlAir Dog lAmsoil lGeorend trans l VP intercooler boots 536/1175 10/17/09

***rbmedic75*** · 11-03-2009, 12:03 AM

I have dealt with James on a few differnet levels as a vendor and now as a customer I can tell you he is as genuine as they get on both sides. Which is why he is the number 1 recomended vendor I have seen on this entire site. If ya dont believe me ask him how busy he is right now

He is a true gentlemen and a one of a kind he has helped me out greatly and I am very fortunate to have him as the vendor for my intake

Oh yeah James Ill be calling you again in the morning to order my gauges (ISSPRO EV2)

__________________
08 quad SB 6 stick time to:

SMARTY 14ME, BOD Intake and EWG. BOD @ http://www.rollinsmokediesel.com/
Parts on the shelf waiting--- Isspro EV2, 6" twin Aussie's, Banks Intercooler, Toyo OC MT 37 13.50 R 17, BOD 90 HP injector Nozzles

Last edited by rbmedic75 : 11-03-2009 at 01:10 AM.

CBlack · 11-03-2009, 12:14 AM

It's good to hear feed back from other members about various vendors.

A bit off topic, but I've experienced the same thing from Ross at Dynomite Diesel. Great to deal with.

__________________
1997 3500, 2WD, Auto.
AEM Bruteforce HD Intake, Reduced Exhaust

WyoMike6.7 · 11-03-2009, 12:18 AM

Same story here, I left a message and 20 minutes later had one of the best over the phone business transactions I have ever had!
Keep up the great work James and the rest of the Crew at Rolling Smoke Diesel!
I will continue to recommend your business to everyone in my neck of the woods.

__________________
2008 6.7 quad cab short box - Smarty - 5'' TBE RSD - EGR Blocked - Edge JWA (Used for Gauges) - Banks CAI w/scoop - Recon chrome ion cab lights - 2'' HBS leveling kit - Rolling Big Power R94 20x10 - Toyo Open Country MT 33x12.50 - Eyelids

dirtmovr · 11-03-2009, 12:45 AM

Quote:

Originally Posted by WyoMike6.7

Same story here, I left a message and 20 minutes later had one of the best over the phone business transactions I have ever had!
Keep up the great work James and the rest of the Crew at Rolling Smoke Diesel!
I will continue to recommend your business to everyone in my neck of the woods.

__________________

'08 2500 mega, laramie, 5" TBE, Smarty, S&B CAI, Stage III W/M injection, ISSPRO EV2's, egr delete, 2" hbs leveling kit, Thanks to RSD and a little

mikeshauling · 11-03-2009, 01:10 AM

James is a good guy to deal with. I just got my new smarty from him. I havent ever ordered anything from him before the smarty but, i had called him 4 or 5 times while i was on the road with truck problems. He was very patient with me and helped me get some phone #s for help. THANKS AGAIN JAMES !!

__________________
09 QC 4X2 BIGHORN DRW G56 3:73 INFERNO RED Timberens B&W GN Dipricol Optix ga.(boost,fuel pr. EGT) , CAT 2 mic remote F/F Smarty17S, stock exhaust in tact.

ToddM715 · 11-03-2009, 01:31 AM

I talked with him once, and he answered all my questions. Also I was blown away after leaving a message that he actually called me back. I'm not quite ready yet to do all the deletes but I will be soon, and James will get my order.

__________________
2007.7 3500 SRW 4wd Inferno red QC, bone stock 6.7ctd. If you always do what you've always done you will always get what you've always got.

11-02-2009, 11:20 PM	#1 (permalink)
Painter D Cummins Fanatic Join Date: Aug 2009 Location: DFW (Forney) Posts: 110 Thanks: 0 Thanked 3 Times in 3 Posts Painter D's Truck Pics	Rollin Smoke Diesel I first called RSD a couple of months ago to inquire doing the deletes on my truck and no one answered the phone ,so I left a message. In all reality I didn't expect a return phone call because let's be honest most companies don't return calls ,but to my surprise I received a return call not even 5 mins. later from James. Being a rookie to diesels I had about a million questions to ask and was thoroughly impressed with the "service and patience" I received from him over the phone. About a month went by before I decided to order my delete stuff so I again called RSD and was completely blown away with the knowledge and patience I received, again! After receiving my Smarty I think I ended up calling James (RSD) about a half dozen times with more questions ,and every time I called I got the same treatment as before, SUPERIOR CUSTOMER SERVICE! It may be my imagination but for me I find this kind of customer service to be a rare thing these days. I even called RSD again today to order a CAI and was again pleased with the service and patience. It's too bad other companies out there whether diesel related or not ,or whatever you're inquiring into don't take this approach with their customers. In "my experience" this kind of service is hard to come by but is greatly appreciated when I find it. THANKS RSD ,you've gained a customer for life.................bro __________________ 2009 6.7, 68 RFE, 2wd Quad cab dually, S&B CAI, Smarty (15ME), EGR deleted, DPF and NOX deleted. Last edited by Painter D : 11-02-2009 at 11:38 PM.

11-03-2009, 12:03 AM	#7 (permalink)
*rbmedic75* BOD Join Date: Feb 2009 Location: Berkeley Springs Posts: 1,602 Thanks: 70 Thanked 173 Times in 121 Posts rbmedic75's Truck Pics	I have dealt with James on a few differnet levels as a vendor and now as a customer I can tell you he is as genuine as they get on both sides. Which is why he is the number 1 recomended vendor I have seen on this entire site. If ya dont believe me ask him how busy he is right now He is a true gentlemen and a one of a kind he has helped me out greatly and I am very fortunate to have him as the vendor for my intake Oh yeah James Ill be calling you again in the morning to order my gauges (ISSPRO EV2) __________________ 08 quad SB 6 stick time to:SMARTY 14ME, BOD Intake and EWG. BOD @ http://www.rollinsmokediesel.com/ Parts on the shelf waiting--- Isspro EV2, 6" twin Aussie's, Banks Intercooler, Toyo OC MT 37 13.50 R 17, BOD 90 HP injector Nozzles Last edited by rbmedic75 : 11-03-2009 at 01:10 AM.

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11-02-2009, 11:30 PM	#2 (permalink)
*MATTIAC* Blue Freak! Join Date: Aug 2008 Location: Kelowna BC Posts: 1,094 Thanks: 3 Thanked 9 Times in 6 Posts MATTIAC's Truck Pics	i hear he is a real good guy... havnt bought anything from him yet though __________________ 08 Elect Blue 6.7 Mega. 3500. Sunroof. Leather.VES. 6" BDS Lift. 37x13.50-20 Toyo OC M/T on Eagle 064B wheels. B/W Pocket Flares. ProFlo 5" TBE w/ 6" Tip. H&S Black Maxx. S&B CAI. AMSOIL. Starter/Alarm. 6000k HID HI/LOW & Fogs. Kenwood DNX9140. 2x Pioneer Series Pro Subs Pwrd by a JL 500/1 v2. Autometer Triple Pillar w/ Boost & Rail Pressure.

11-02-2009, 11:33 PM	#3 (permalink)
*Shagginwagon* Diesel Head Join Date: Jun 2007 Location: West Linn, OR Posts: 2,116 Thanks: 26 Thanked 25 Times in 24 Posts Shagginwagon's Truck Pics	I've purchased a couple things from James and he IS a stand up guy. Great customer service!! __________________ '07 2500 5.9L Mega, Black, Laramie, 4X4, 48re Isspro's, AFE Pro Dry, BMK-11, AMSOIL fluids, Debadged, CFM+ S-06, Mag-Hytec Covers IAFF Local 1159

11-02-2009, 11:37 PM	#4 (permalink)
Yenkostyle Cummins Fan Join Date: Jan 2009 Posts: 75 Thanks: 11 Thanked 6 Times in 5 Posts Yenkostyle's Truck Pics	James would be my #1 recomendation... I always check with him first and almost always end up going back and buying from him in the end. Great guy and great service! __________________ 2009 6.7: XRT, shibby stg I, 5" TBE, 4.5 pure performance lift with Thuren/king shocks, 35's SBD DD Banks techni-cooler,dyno:400hp 760tq

11-02-2009, 11:49 PM	#5 (permalink)
CUMMINS FIREFIGHTER Cummins Enthusiast Join Date: Sep 2009 Location: commerce, ga Posts: 293 Thanks: 17 Thanked 2 Times in 2 Posts CUMMINS FIREFIGHTER's Truck Pics	DO NOT use cobbsdieselperformance i have and i dont want him to get anyone elses money i hope he goes out of biz, i dont care if this starts a war everyone should know. from now on my things will be ordered from james at RSD __________________ 2009 6.7,red, bighorn quad cab 4x4, 5% tint all the way around 50% windshield smarty made parts fall off my truck..wtf?

11-02-2009, 11:52 PM	#6 (permalink)
Steveo24 Diesel Head Join Date: May 2007 Location: Valparaiso, Indiana Posts: 1,733 Thanks: 26 Thanked 15 Times in 15 Posts Steveo24's Truck Pics	I order everything from James, he has absolutely went out of his way to help me from time to time, his customer service has got to be the best out there bar none. __________________ 98.5 3500 2WD dually 4:10's lFull Auto Meter lByrds intakel64/71/14 lGHDlARPl150 horse sticks l.093 tubesl Smarty lEdge Comp HOT lStage 2 snow kitlAir Dog lAmsoil lGeorend trans l VP intercooler boots 536/1175 10/17/09

11-03-2009, 12:14 AM	#8 (permalink)
CBlack Cummins Fan Join Date: Jul 2008 Location: Covington, La Posts: 55 Thanks: 8 Thanked 0 Times in 0 Posts CBlack's Truck Pics	It's good to hear feed back from other members about various vendors. A bit off topic, but I've experienced the same thing from Ross at Dynomite Diesel. Great to deal with. __________________ 1997 3500, 2WD, Auto. AEM Bruteforce HD Intake, Reduced Exhaust

11-03-2009, 12:18 AM	#9 (permalink)
WyoMike6.7 Cummins Nut Join Date: May 2009 Location: Wyoming Posts: 442 Thanks: 177 Thanked 25 Times in 21 Posts WyoMike6.7's Truck Pics	Same story here, I left a message and 20 minutes later had one of the best over the phone business transactions I have ever had! Keep up the great work James and the rest of the Crew at Rolling Smoke Diesel! I will continue to recommend your business to everyone in my neck of the woods. __________________ 2008 6.7 quad cab short box - Smarty - 5'' TBE RSD - EGR Blocked - Edge JWA (Used for Gauges) - Banks CAI w/scoop - Recon chrome ion cab lights - 2'' HBS leveling kit - Rolling Big Power R94 20x10 - Toyo Open Country MT 33x12.50 - Eyelids

11-03-2009, 01:10 AM	#11 (permalink)
mikeshauling Diesel Head Join Date: Nov 2007 Location: centralia illinois Posts: 1,938 Thanks: 144 Thanked 47 Times in 41 Posts mikeshauling's Truck Pics	James is a good guy to deal with. I just got my new smarty from him. I havent ever ordered anything from him before the smarty but, i had called him 4 or 5 times while i was on the road with truck problems. He was very patient with me and helped me get some phone #s for help. THANKS AGAIN JAMES !! __________________ 09 QC 4X2 BIGHORN DRW G56 3:73 INFERNO RED Timberens B&W GN Dipricol Optix ga.(boost,fuel pr. EGT) , CAT 2 mic remote F/F Smarty17S, stock exhaust in tact.

11-03-2009, 01:31 AM	#12 (permalink)
ToddM715 Cummins Fan Join Date: Jan 2008 Posts: 56 Thanks: 0 Thanked 3 Times in 3 Posts ToddM715's Truck Pics	I talked with him once, and he answered all my questions. Also I was blown away after leaving a message that he actually called me back. I'm not quite ready yet to do all the deletes but I will be soon, and James will get my order. __________________ 2007.7 3500 SRW 4wd Inferno red QC, bone stock 6.7ctd. If you always do what you've always done you will always get what you've always got.