BD customer service

nvmyhd · 10-02-2009, 11:18 PM

I just wanted to give a big thanks to the folks at BD.
I had bought a BD X monitor from a member on the list, when I went to hook it up it did not work despite my best efforts.
I gave a call to BD and talked to Vick he gave me a few things to try and one I did not think of, no luck.
I gave a call back the next day was told to send it in despite the fact that I did not buy it from them.
After sending it in at the end of the week I got a call the next week. The problem was just the cable that connected the two units.

BD replaced it for free and all they charged me was shipping back.

Thanks guys

,

__________________
Adam / Las Vegas, NV
06 2500 QC, 4x4, Smarty, CFM+, BD-X, Home made cold air intake w/ amsoil filter, Fooler, ring & muffler gone, Toyo M/T's, shift kit, and a few trans parts

***BBRam*** · 10-03-2009, 09:44 AM

The folks at BD Power have always done an outstanding job for me whenever or with whatever I have needed.

BRIAN

__________________

03-3500, DRW, QC, 4x4, R850 BD Twins, BD IC Boots, BD Billet Flexplate, Full Billet DTT Trans, Lockup Switch, SMARTY TNT-R / TS MP-8, Wicked Diesels Eliminator Fuel System & Coolant Bypass, Floor It Stage 3 CP3 & Rail Cap, BIG Stix's by FTE, ARP Head Stud's, Springs, Fluidampr, ATS ARC-FLOW, Mag-Hytec, AFE, Boost, Drive Pressure, Pyro, Fuel Pressure, Tran's Temp, Rail Pressure Gauge, GDP Ladder Bars, GrandRock 7" Miters. (R/T .021, 60' 1.76, 1/4 ET 13.03 @ 102.05 mph)

July 2009 Cummins Forum ROTM Winner

95 1500 Sport 2wd Cummins Drag Truck under construction.

"In search of the Magic Dyno"

**dave@BD Power** · 10-05-2009, 12:02 PM

Thank you for the post... it is much appreciated. I our guys need to know when they are doing a good job, I will make sure they know they are being recognized!

Dave Dias

__________________
03 Dodge Ram 2500 "Reg Cab"
Fuel: BD X-Tuner - BD X-Power - Max Flow Lift Pump
Air: BD Super-B Turbo - BD Intercooler - Dual X-Hale Exhaust - BD Exhaust Manifold - BD X-Power Intake Elbow - Ice Box Air Intake
Power Train: BD Transmission - BD Low Stall Convertor

Dave Dias
dave@bernhausendiesel.com

***pistazie2500*** · 10-05-2009, 01:19 PM

I spoke with Dave a couple of weeks back because I had overtorqued/sheared off the long stud on the BD intake horn. He was shipping me out a new one no charge (and even sent 2, just in case I didn't learn my lesson the first time

), no questions asked no ridicule given LOL, and that was even before I mentioned that I was also buying a flexplate. Great customer service. Thanks Dave!

__________________
2006 Silver Cummins QC 4x4, 5.9L. Icebox, cool tube, Magnaflow TBE duals, Smarty/MP-8, 4-gauges O/H + Quadz RP. BD Power flex plate, Maxflow fuel pump, intake horn, steering box stabilizer. II SilverB 66. ATS manifold. Glacier Diesel 2um fuel filter+big line kit. 48RE: DTT + shift Enhancer. BFxenon HIDs, FTE rail cap. Mag-Hytec, ESPAR D5. Waiting for install: Amsoil BMK-21, Vulcan silicone IC boots, Fluidampr, ARP studs, Hamilton springs and pushrods, DDP 120 HP nozzles

**dave@BD Power** · 10-06-2009, 11:33 AM

You are welcome Pistazie! "Super Bench Warmer"

__________________
03 Dodge Ram 2500 "Reg Cab"
Fuel: BD X-Tuner - BD X-Power - Max Flow Lift Pump
Air: BD Super-B Turbo - BD Intercooler - Dual X-Hale Exhaust - BD Exhaust Manifold - BD X-Power Intake Elbow - Ice Box Air Intake
Power Train: BD Transmission - BD Low Stall Convertor

Dave Dias
dave@bernhausendiesel.com

***pistazie2500*** · 10-06-2009, 12:38 PM

LOL, I still haven't made it out to the dragstrip yet, that's why.

__________________
2006 Silver Cummins QC 4x4, 5.9L. Icebox, cool tube, Magnaflow TBE duals, Smarty/MP-8, 4-gauges O/H + Quadz RP. BD Power flex plate, Maxflow fuel pump, intake horn, steering box stabilizer. II SilverB 66. ATS manifold. Glacier Diesel 2um fuel filter+big line kit. 48RE: DTT + shift Enhancer. BFxenon HIDs, FTE rail cap. Mag-Hytec, ESPAR D5. Waiting for install: Amsoil BMK-21, Vulcan silicone IC boots, Fluidampr, ARP studs, Hamilton springs and pushrods, DDP 120 HP nozzles

**dave@BD Power** · 10-06-2009, 12:50 PM

Quote:

Originally Posted by pistazie2500

LOL, I still haven't made it out to the dragstrip yet, that's why.

Forget about the strip....BD Dyno Days is like a week away!

__________________
03 Dodge Ram 2500 "Reg Cab"
Fuel: BD X-Tuner - BD X-Power - Max Flow Lift Pump
Air: BD Super-B Turbo - BD Intercooler - Dual X-Hale Exhaust - BD Exhaust Manifold - BD X-Power Intake Elbow - Ice Box Air Intake
Power Train: BD Transmission - BD Low Stall Convertor

Dave Dias
dave@bernhausendiesel.com

***BBRam*** · 10-06-2009, 12:55 PM

Quote:

Originally Posted by dave@BD Power

Forget about the strip....BD Dyno Days is like a week away!

Would that be this one.

BD Fall Dyno Days
October 17th 2009
33733 King Rd
Abbotsford, BC

__________________

03-3500, DRW, QC, 4x4, R850 BD Twins, BD IC Boots, BD Billet Flexplate, Full Billet DTT Trans, Lockup Switch, SMARTY TNT-R / TS MP-8, Wicked Diesels Eliminator Fuel System & Coolant Bypass, Floor It Stage 3 CP3 & Rail Cap, BIG Stix's by FTE, ARP Head Stud's, Springs, Fluidampr, ATS ARC-FLOW, Mag-Hytec, AFE, Boost, Drive Pressure, Pyro, Fuel Pressure, Tran's Temp, Rail Pressure Gauge, GDP Ladder Bars, GrandRock 7" Miters. (R/T .021, 60' 1.76, 1/4 ET 13.03 @ 102.05 mph)

July 2009 Cummins Forum ROTM Winner

95 1500 Sport 2wd Cummins Drag Truck under construction.

"In search of the Magic Dyno"

**dave@BD Power** · 10-06-2009, 01:01 PM

That's the one and I am sure on the date this time

coming up?

__________________
03 Dodge Ram 2500 "Reg Cab"
Fuel: BD X-Tuner - BD X-Power - Max Flow Lift Pump
Air: BD Super-B Turbo - BD Intercooler - Dual X-Hale Exhaust - BD Exhaust Manifold - BD X-Power Intake Elbow - Ice Box Air Intake
Power Train: BD Transmission - BD Low Stall Convertor

Dave Dias
dave@bernhausendiesel.com

***BBRam*** · 10-06-2009, 01:08 PM

Quote:

Originally Posted by dave@BD Power

coming up?

I would sure like too, but somebody took all my money.

__________________

03-3500, DRW, QC, 4x4, R850 BD Twins, BD IC Boots, BD Billet Flexplate, Full Billet DTT Trans, Lockup Switch, SMARTY TNT-R / TS MP-8, Wicked Diesels Eliminator Fuel System & Coolant Bypass, Floor It Stage 3 CP3 & Rail Cap, BIG Stix's by FTE, ARP Head Stud's, Springs, Fluidampr, ATS ARC-FLOW, Mag-Hytec, AFE, Boost, Drive Pressure, Pyro, Fuel Pressure, Tran's Temp, Rail Pressure Gauge, GDP Ladder Bars, GrandRock 7" Miters. (R/T .021, 60' 1.76, 1/4 ET 13.03 @ 102.05 mph)

July 2009 Cummins Forum ROTM Winner

95 1500 Sport 2wd Cummins Drag Truck under construction.

"In search of the Magic Dyno"

**dave@BD Power** · 10-06-2009, 01:27 PM

I hate the tax man, he got you too huh

__________________
03 Dodge Ram 2500 "Reg Cab"
Fuel: BD X-Tuner - BD X-Power - Max Flow Lift Pump
Air: BD Super-B Turbo - BD Intercooler - Dual X-Hale Exhaust - BD Exhaust Manifold - BD X-Power Intake Elbow - Ice Box Air Intake
Power Train: BD Transmission - BD Low Stall Convertor

Dave Dias
dave@bernhausendiesel.com

***BBRam*** · 10-06-2009, 01:31 PM

Quote:

Originally Posted by dave@BD Power

I hate the tax man, he got you too huh

Ya, that's it.

__________________

03-3500, DRW, QC, 4x4, R850 BD Twins, BD IC Boots, BD Billet Flexplate, Full Billet DTT Trans, Lockup Switch, SMARTY TNT-R / TS MP-8, Wicked Diesels Eliminator Fuel System & Coolant Bypass, Floor It Stage 3 CP3 & Rail Cap, BIG Stix's by FTE, ARP Head Stud's, Springs, Fluidampr, ATS ARC-FLOW, Mag-Hytec, AFE, Boost, Drive Pressure, Pyro, Fuel Pressure, Tran's Temp, Rail Pressure Gauge, GDP Ladder Bars, GrandRock 7" Miters. (R/T .021, 60' 1.76, 1/4 ET 13.03 @ 102.05 mph)

July 2009 Cummins Forum ROTM Winner

95 1500 Sport 2wd Cummins Drag Truck under construction.

"In search of the Magic Dyno"

10-02-2009, 11:18 PM	#1 (permalink)
nvmyhd Cummins Fan Join Date: Aug 2008 Location: Las Vegas Posts: 39 Thanks: 0 Thanked 0 Times in 0 Posts nvmyhd's Truck Pics	BD customer service I just wanted to give a big thanks to the folks at BD. I had bought a BD X monitor from a member on the list, when I went to hook it up it did not work despite my best efforts. I gave a call to BD and talked to Vick he gave me a few things to try and one I did not think of, no luck. I gave a call back the next day was told to send it in despite the fact that I did not buy it from them. After sending it in at the end of the week I got a call the next week. The problem was just the cable that connected the two units. BD replaced it for free and all they charged me was shipping back. Thanks guys , __________________ Adam / Las Vegas, NV 06 2500 QC, 4x4, Smarty, CFM+, BD-X, Home made cold air intake w/ amsoil filter, Fooler, ring & muffler gone, Toyo M/T's, shift kit, and a few trans parts

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10-03-2009, 09:44 AM	#2 (permalink)
*BBRam* #1 Thread Derailer Join Date: Jan 2006 Location: Chelsea MI Posts: 25,468 Thanks: 340 Thanked 559 Times in 333 Posts BBRam's Truck Pics	The folks at BD Power have always done an outstanding job for me whenever or with whatever I have needed. BRIAN __________________ 03-3500, DRW, QC, 4x4, R850 BD Twins, BD IC Boots, BD Billet Flexplate, Full Billet DTT Trans, Lockup Switch, SMARTY TNT-R / TS MP-8, Wicked Diesels Eliminator Fuel System & Coolant Bypass, Floor It Stage 3 CP3 & Rail Cap, BIG Stix's by FTE, ARP Head Stud's, Springs, Fluidampr, ATS ARC-FLOW, Mag-Hytec, AFE, Boost, Drive Pressure, Pyro, Fuel Pressure, Tran's Temp, Rail Pressure Gauge, GDP Ladder Bars, GrandRock 7" Miters. (R/T .021, 60' 1.76, 1/4 ET 13.03 @ 102.05 mph) July 2009 Cummins Forum ROTM Winner 95 1500 Sport 2wd Cummins Drag Truck under construction. "In search of the Magic Dyno"

10-05-2009, 12:02 PM	#3 (permalink)
dave@BD Power Sales Rep For BD Power Join Date: Jun 2006 Location: BC Canada Posts: 1,899 Thanks: 3 Thanked 24 Times in 20 Posts dave@BD Power's Truck Pics	Thank you for the post... it is much appreciated. I our guys need to know when they are doing a good job, I will make sure they know they are being recognized! Dave Dias __________________ 03 Dodge Ram 2500 "Reg Cab" Fuel: BD X-Tuner - BD X-Power - Max Flow Lift Pump Air: BD Super-B Turbo - BD Intercooler - Dual X-Hale Exhaust - BD Exhaust Manifold - BD X-Power Intake Elbow - Ice Box Air Intake Power Train: BD Transmission - BD Low Stall Convertor Dave Dias dave@bernhausendiesel.com

10-05-2009, 01:19 PM	#4 (permalink)
*pistazie2500* superquintanafan Join Date: Mar 2008 Location: Edmonton, Alberta Posts: 576 Thanks: 39 Thanked 22 Times in 20 Posts pistazie2500's Truck Pics	I spoke with Dave a couple of weeks back because I had overtorqued/sheared off the long stud on the BD intake horn. He was shipping me out a new one no charge (and even sent 2, just in case I didn't learn my lesson the first time ), no questions asked no ridicule given LOL, and that was even before I mentioned that I was also buying a flexplate. Great customer service. Thanks Dave! __________________ 2006 Silver Cummins QC 4x4, 5.9L. Icebox, cool tube, Magnaflow TBE duals, Smarty/MP-8, 4-gauges O/H + Quadz RP. BD Power flex plate, Maxflow fuel pump, intake horn, steering box stabilizer. II SilverB 66. ATS manifold. Glacier Diesel 2um fuel filter+big line kit. 48RE: DTT + shift Enhancer. BFxenon HIDs, FTE rail cap. Mag-Hytec, ESPAR D5. Waiting for install: Amsoil BMK-21, Vulcan silicone IC boots, Fluidampr, ARP studs, Hamilton springs and pushrods, DDP 120 HP nozzles

10-06-2009, 11:33 AM	#5 (permalink)
dave@BD Power Sales Rep For BD Power Join Date: Jun 2006 Location: BC Canada Posts: 1,899 Thanks: 3 Thanked 24 Times in 20 Posts dave@BD Power's Truck Pics	You are welcome Pistazie! "Super Bench Warmer" __________________ 03 Dodge Ram 2500 "Reg Cab" Fuel: BD X-Tuner - BD X-Power - Max Flow Lift Pump Air: BD Super-B Turbo - BD Intercooler - Dual X-Hale Exhaust - BD Exhaust Manifold - BD X-Power Intake Elbow - Ice Box Air Intake Power Train: BD Transmission - BD Low Stall Convertor Dave Dias dave@bernhausendiesel.com

10-06-2009, 12:38 PM	#6 (permalink)
*pistazie2500* superquintanafan Join Date: Mar 2008 Location: Edmonton, Alberta Posts: 576 Thanks: 39 Thanked 22 Times in 20 Posts pistazie2500's Truck Pics	LOL, I still haven't made it out to the dragstrip yet, that's why. __________________ 2006 Silver Cummins QC 4x4, 5.9L. Icebox, cool tube, Magnaflow TBE duals, Smarty/MP-8, 4-gauges O/H + Quadz RP. BD Power flex plate, Maxflow fuel pump, intake horn, steering box stabilizer. II SilverB 66. ATS manifold. Glacier Diesel 2um fuel filter+big line kit. 48RE: DTT + shift Enhancer. BFxenon HIDs, FTE rail cap. Mag-Hytec, ESPAR D5. Waiting for install: Amsoil BMK-21, Vulcan silicone IC boots, Fluidampr, ARP studs, Hamilton springs and pushrods, DDP 120 HP nozzles

10-06-2009, 01:01 PM	#9 (permalink)
dave@BD Power Sales Rep For BD Power Join Date: Jun 2006 Location: BC Canada Posts: 1,899 Thanks: 3 Thanked 24 Times in 20 Posts dave@BD Power's Truck Pics	That's the one and I am sure on the date this time coming up? __________________ 03 Dodge Ram 2500 "Reg Cab" Fuel: BD X-Tuner - BD X-Power - Max Flow Lift Pump Air: BD Super-B Turbo - BD Intercooler - Dual X-Hale Exhaust - BD Exhaust Manifold - BD X-Power Intake Elbow - Ice Box Air Intake Power Train: BD Transmission - BD Low Stall Convertor Dave Dias dave@bernhausendiesel.com

10-06-2009, 01:27 PM	#11 (permalink)
dave@BD Power Sales Rep For BD Power Join Date: Jun 2006 Location: BC Canada Posts: 1,899 Thanks: 3 Thanked 24 Times in 20 Posts dave@BD Power's Truck Pics	I hate the tax man, he got you too huh __________________ 03 Dodge Ram 2500 "Reg Cab" Fuel: BD X-Tuner - BD X-Power - Max Flow Lift Pump Air: BD Super-B Turbo - BD Intercooler - Dual X-Hale Exhaust - BD Exhaust Manifold - BD X-Power Intake Elbow - Ice Box Air Intake Power Train: BD Transmission - BD Low Stall Convertor Dave Dias dave@bernhausendiesel.com