I see P2262 daily!

CanRam · 07-23-2008, 05:41 PM

I'm a service writer at a dealer up here. And I see at least one 6.7 a day. I'm the diesel and truck pro out of the 3 of us, so i take em all on.

Anyway... just wanna pass on some info to the guys who are upset... don't blame your dealers. Chrysler is only giving us bandaids to work with.. and won't allow any further repair than what they think is necessary. First visit is supposed to be 02 cleaning, PCM/TCM flash and mobile desoot. And warranty pays actually time for these perticular repairs (which is rare) so its done right. Second trip is a full drill/tap/cleaning. Third is new turbo.

So don't get too angry when you dont get what you want. There is a well known problem with these motors, and short of voiding your wari, you just keep bugging your dealer until chrysler gets tired of losing mad cash on warranty band aids and gives us a real fix. Trust me, theres one on the way, turbos cost chrysler about 3g's each... catalytic converters are about 10gs.... imagine the first poor bastard who replaces one on retail..

***slagburn*** · 07-23-2008, 05:53 PM

Interesting info - the dealers that we generally complain about are the ones who don't acknowledge that this is a problem across the board (the old 'First one I've ever seen' line) and those that blame driving style for the problems.

The other side of things are that I would rather risk voiding my warranty and avoiding issues at this point rather than waste countless hours of my personal time shuffling my truck back and forth to the dealer for band aides.

__________________
07.5, 6.7, Auto, QC, 4x4, Lots of gauges - ISSPRO (Pyro, Boost, Trans Temp) PriCol Optix (Fuel Pressure Lift/Rail) AutoMeter (Oil Pressure) - Dynatrac Free-Spin Hub Conversion Kit - RETRAX bed cover - Shaved Bluetec badge - homebrew water separator and 5 micron filter - MSD Dashhawk

Ramtech · 07-23-2008, 06:28 PM

Thanks CanRam, I work at a dealership also (level 4 tech) and being the only diesel tech at the shop I have my hands full. I try to explain as nicely as possible the problem that the 6.7 has, but it's not only Cummin's fault, the EPA is trying to do something nearly impossible without causing problems. We know the nature of a diesel. I don't know about y'all over there, but (knock on wood) I haven't had a comeback after cleaning the turbo and explaining to the customer to use the idle up feature and use the Ex-brake at least once a week. Well anyway, good luck to y'all.

***jsnolan99*** · 07-23-2008, 06:55 PM

So CanRam & Ramtech.....

With your experience what is your opinions on the EGR & DPF deletes? Just curious....

__________________

07.5 3500 DRW,Crew Lonestar, 6.7, G56, 3.73 gears, Edge Juice with Attitude, BADP 5" TBE, Magnaflow 5" muffler, 6" tip, EGR delete, B&W hitch, Amsoil BMK-11 bypass filter, Condenser Guard, Cobra 29LTD Classic, Recon Smoked Fender & Cab.
Next on the list: CAI,Clutch, Lift Pump, MP8, and the list is growing.
http://www.myspace.com/jeromy99
91 D250 5.9 single cab, 5 speed, Icebox CAI

Flattman · 07-23-2008, 07:38 PM

Quote:

Originally Posted by CanRam

So don't get too angry when you dont get what you want.

What we want? What does Chrysler THINK we want? I'll tell you; we don't want new turbos after 7K miles. We don't want new EGRs or O2 sensors. We don't want new DPFs. We don't want mobile desoots and static regens. We don't want recalls and endless flashes. We simply want a reliable and efficient truck. Period.

CanRam, I understand your position but I think you guys need to appreciate a consumer's position too. Short of hiring legal council, there is nowhere else to go for help!

This 6.7 Ram is the most expensive vehicle I've ever purchased and out of 35+ vehicles in my life, it's the biggest pain in the a$$ I've ever owned. And I can tell you I've had basket cases.

I did not sign up to be a paying research and development driver for Chrysler. But if they want to make my payments, I'll gladly do it for them. Problems of this magnitude experienced by so many is unacceptable and frankly, unnecessary.

So I'm here to say that every time my little CEL comes on or my truck hiccups, my main recourse as a consumer (luckily with a warranty) is to make my truck a rolling hell for the advisor and tech. Don't get me wrong here; I like my advisor and think highly of my tech! But if enough guys fill up the bays and service drives with these things, eventually somebody is going to listen.

Sorry for the rant, but that's a pretty raw nerve to hit around here for some of us.

Time to take my blood pressure medicine again...

__________________
2007.5 - 6.7 - 4X4 - 6-Speed Auto - Inferno Red - Big Horn Edition - Quad Cab - INVOLUNTARY 6.7 RESEARCH AND DEVELOPMENT VEHICLE AND P2262 TEST DUMMY - 2ND TURBO CLUB

kneeconst · 07-23-2008, 07:44 PM

I went thru all of the bandades turbo clean light came back in less than 400 miles.Turbo replacement and bingo on the way home tonight with less than 900 miles on new Turbo that pretty little light came back to see me.I drive to and from work and don't idle besides at lights I also run the eb always.

***sky metz*** · 07-23-2008, 08:09 PM

Had check engine light on 3 times! first they thought bad fuel, I payed and fuel filter replaced. 5 minutes later back in shop, turbo needs to be drilled and cleaned. One month later back in to have Tourbo replaced and EGR cleaned out. 3 days after that rip Engine light on for 3rd time. Spoke with service manager and he blamed it on Hess Diesel. Then tech came in and said he will look at my truck. They have to replace my DPF, because it is full. This truck is a piece of crap. 11,000 miles and I have all these problems. They told me that when they did the turbo drill and tap that it caused the DPF to fill up with crap. They said they inspected the DPF when I brought it in to have the Turbo replaced and they never spotted that the DPf was full from the first fix! If you read your owners manual it states what will be displayed such as "Catalyst Stat 99%" when it is full and has to be replaced. That never came on in my truck at all. So they took off my DPF banged it on the ground and cleaned it out and the DPF is on backorder for a couple of weeks. I have contacted an attorney and he is reviewing my invoices, he thinks I can sue Dodge under the Magnesson-Moss act. I am gonna make Dodge buy this vehicle back for what I owe on it if I go to court. The only real fix is to void the warranty and do all of the deletes these guys are doing. I just don't want to void my warranty. When I contacted Chrysler Corp and they were useless. They wonder why people are losing jobs in the American Auto Industry. Eventually they will stop making diesels because no one will be em!

torquey · 07-23-2008, 08:49 PM

First of all the mechanic in the dealership can get any warranty work done that he deems he wants to by going through the correct steps...and the good mechanics know how to do this....second star and chrysler people handling these issues know less about the trucks then we do...thirdly and the part they don't tell you is that dealerships are actually held to a higher standard from doing less warranty work...they are dinged for doing warranty work past a certain amount that chrysler deems ordinary. This is from chrysler themselves whom I spoke with. It all comes down to the people wanting to work with the customers....no matter what the customer is right....we spent our hard earned money on these things....I would think you would want to take care of this....without us....the customers none of you have jobs...seems like we are the last ones taken care of...and we should feel special you allow us to buy the vehicle and even enter your establishment. Just imagine if it were your truck the next time you are treating a customer as a child ...saying you cannot do anything....nothing else you can do but apologize ....and you realize there is a problem.....NO you do not because you are not addressing it....this is not acceptable.

__________________
08 laramie mega cab 6.7 some goodies. 07.5 laramie quad cab some things fell off

torquey · 07-23-2008, 08:52 PM

Quote:

Originally Posted by sky metz

Had check engine light on 3 times! first they thought bad fuel, I payed and fuel filter replaced. 5 minutes later back in shop, turbo needs to be drilled and cleaned. One month later back in to have Tourbo replaced and EGR cleaned out. 3 days after that rip Engine light on for 3rd time. Spoke with service manager and he blamed it on Hess Diesel. Then tech came in and said he will look at my truck. They have to replace my DPF, because it is full. This truck is a piece of crap. 11,000 miles and I have all these problems. They told me that when they did the turbo drill and tap that it caused the DPF to fill up with crap. They said they inspected the DPF when I brought it in to have the Turbo replaced and they never spotted that the DPf was full from the first fix! If you read your owners manual it states what will be displayed such as "Catalyst Stat 99%" when it is full and has to be replaced. That never came on in my truck at all. So they took off my DPF banged it on the ground and cleaned it out and the DPF is on backorder for a couple of weeks. I have contacted an attorney and he is reviewing my invoices, he thinks I can sue Dodge under the Magnesson-Moss act. I am gonna make Dodge buy this vehicle back for what I owe on it if I go to court. The only real fix is to void the warranty and do all of the deletes these guys are doing. I just don't want to void my warranty. When I contacted Chrysler Corp and they were useless. They wonder why people are losing jobs in the American Auto Industry. Eventually they will stop making diesels because no one will be em!

Umm ya you need a new attorney...you could not sue them under the magnusson moss act as they did not replace the turbo or the dpf with another brand such as napa or so forth...and that act also does not cover performance parts....it simply states that if the part isn't available and they use another part other than chrysler to replace it...that it can't void warranty...they have to prove that part replaced caused the damage.

__________________
08 laramie mega cab 6.7 some goodies. 07.5 laramie quad cab some things fell off

Ram3500Dually · 07-23-2008, 09:11 PM

Quote:

Originally Posted by torquey

Umm ya you need a new attorney...you could not sue them under the magnusson moss act as they did not replace the turbo or the dpf with another brand such as napa or so forth...and that act also does not cover performance parts....it simply states that if the part isn't available and they use another part other than chrysler to replace it...that it can't void warranty...they have to prove that part replaced caused the damage.

I was thinking the same thing. I hope he isn't paying this attorney

__________________

2008 Ram 3500 CTD 6.7/68RE/3:73 LSD
Gone But Not Forgot 2005 Ram 3500 CTD Auto/3:73 LSD AFE CAI,Edge EZ,Kicked the Cat and Muffler, 15.165 @ 89.06 MPH 1/4 Mile at 7560 LBS May/07

CanRam · 07-24-2008, 05:56 AM

lol torquey go buy a ford

you wanna blame me? the service advisor? who didn't tell you buy this truck, and who is doing everything in his power to help you including setting up loaner vehicles, maintaining contact, and putting up with sometimes less than pleasant techs and still smiling at you when you roll through my bay? @*#$ you. thats what i gotta say buddy lol

yea i understand your pissed.. but are you paying for these repairs? band aids or not? nope.

i won't sit here and say that every chrysler dealer is honest.. but i know we are... if something is broke.. we fix it. we do everything in our power to make the customer happy. however i have another dealer in town here that will "do" warranty work, and claim it through chrysler to make a buck.

the system isnt perfect.. but we.. the public face.. are doing everything in our power, using every tool chrysler has given us to date.. to fix the issue. until they give us a tried and true REPAIR... you ain't gettin one. take it up with chrysler... not your service advisor. i dont care if you make chrysler buy your truck back... and i don't care if you never buy dodge again... i can make my living... and a damn good living... on minivans alone.

have a good day sir

agoldxj · 07-24-2008, 06:16 AM

i have nothing but good things to say about my dealer, they bent over backwards on my 98.5 and it had 200k on it. it was a problem caused by the shop that did the replacement tranny. i walked away with a 80 dollar bill and they had my truck for 3 days.

__________________
06 flame red ctd thunder road slt sbqc auto 4x4, 33" mts, afe stage 2 pro dry, muffler delete with 6" tip, debadged , and door strips mia, recon cab lights...
lift, wheels, and tires waiting to go on..

07-23-2008, 05:41 PM	#1 (permalink)
CanRam Newbie Join Date: Jul 2008 Posts: 24 CanRam's Truck Pics	I see P2262 daily! I'm a service writer at a dealer up here. And I see at least one 6.7 a day. I'm the diesel and truck pro out of the 3 of us, so i take em all on. Anyway... just wanna pass on some info to the guys who are upset... don't blame your dealers. Chrysler is only giving us bandaids to work with.. and won't allow any further repair than what they think is necessary. First visit is supposed to be 02 cleaning, PCM/TCM flash and mobile desoot. And warranty pays actually time for these perticular repairs (which is rare) so its done right. Second trip is a full drill/tap/cleaning. Third is new turbo. So don't get too angry when you dont get what you want. There is a well known problem with these motors, and short of voiding your wari, you just keep bugging your dealer until chrysler gets tired of losing mad cash on warranty band aids and gives us a real fix. Trust me, theres one on the way, turbos cost chrysler about 3g's each... catalytic converters are about 10gs.... imagine the first poor bastard who replaces one on retail..

07-23-2008, 08:09 PM	#7 (permalink)
*sky metz* Newbie Join Date: Jan 2008 Posts: 10 sky metz's Truck Pics	screw dodge! Had check engine light on 3 times! first they thought bad fuel, I payed and fuel filter replaced. 5 minutes later back in shop, turbo needs to be drilled and cleaned. One month later back in to have Tourbo replaced and EGR cleaned out. 3 days after that rip Engine light on for 3rd time. Spoke with service manager and he blamed it on Hess Diesel. Then tech came in and said he will look at my truck. They have to replace my DPF, because it is full. This truck is a piece of crap. 11,000 miles and I have all these problems. They told me that when they did the turbo drill and tap that it caused the DPF to fill up with crap. They said they inspected the DPF when I brought it in to have the Turbo replaced and they never spotted that the DPf was full from the first fix! If you read your owners manual it states what will be displayed such as "Catalyst Stat 99%" when it is full and has to be replaced. That never came on in my truck at all. So they took off my DPF banged it on the ground and cleaned it out and the DPF is on backorder for a couple of weeks. I have contacted an attorney and he is reviewing my invoices, he thinks I can sue Dodge under the Magnesson-Moss act. I am gonna make Dodge buy this vehicle back for what I owe on it if I go to court. The only real fix is to void the warranty and do all of the deletes these guys are doing. I just don't want to void my warranty. When I contacted Chrysler Corp and they were useless. They wonder why people are losing jobs in the American Auto Industry. Eventually they will stop making diesels because no one will be em!

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07-23-2008, 05:53 PM	#2 (permalink)
*slagburn* $.02 Contributor Join Date: Oct 2007 Location: Los Angeles / OC Posts: 1,082 slagburn's Truck Pics	Interesting info - the dealers that we generally complain about are the ones who don't acknowledge that this is a problem across the board (the old 'First one I've ever seen' line) and those that blame driving style for the problems. The other side of things are that I would rather risk voiding my warranty and avoiding issues at this point rather than waste countless hours of my personal time shuffling my truck back and forth to the dealer for band aides. __________________ 07.5, 6.7, Auto, QC, 4x4, Lots of gauges - ISSPRO (Pyro, Boost, Trans Temp) PriCol Optix (Fuel Pressure Lift/Rail) AutoMeter (Oil Pressure) - Dynatrac Free-Spin Hub Conversion Kit - RETRAX bed cover - Shaved Bluetec badge - homebrew water separator and 5 micron filter - MSD Dashhawk

07-23-2008, 06:28 PM	#3 (permalink)
Ramtech Tech Specialist Join Date: May 2008 Location: Del Rio, TX Posts: 244 Ramtech's Truck Pics	Thanks CanRam, I work at a dealership also (level 4 tech) and being the only diesel tech at the shop I have my hands full. I try to explain as nicely as possible the problem that the 6.7 has, but it's not only Cummin's fault, the EPA is trying to do something nearly impossible without causing problems. We know the nature of a diesel. I don't know about y'all over there, but (knock on wood) I haven't had a comeback after cleaning the turbo and explaining to the customer to use the idle up feature and use the Ex-brake at least once a week. Well anyway, good luck to y'all.

07-23-2008, 06:55 PM	#4 (permalink)
*jsnolan99* DPF & EGR Free = SMILEYS Join Date: Dec 2007 Location: Sulphur, LA Posts: 273 jsnolan99's Truck Pics	So CanRam & Ramtech..... With your experience what is your opinions on the EGR & DPF deletes? Just curious.... __________________ 07.5 3500 DRW,Crew Lonestar, 6.7, G56, 3.73 gears, Edge Juice with Attitude, BADP 5" TBE, Magnaflow 5" muffler, 6" tip, EGR delete, B&W hitch, Amsoil BMK-11 bypass filter, Condenser Guard, Cobra 29LTD Classic, Recon Smoked Fender & Cab. Next on the list: CAI,Clutch, Lift Pump, MP8, and the list is growing. http://www.myspace.com/jeromy99 91 D250 5.9 single cab, 5 speed, Icebox CAI

07-23-2008, 07:44 PM	#6 (permalink)
kneeconst Cummins Fan Join Date: Jun 2008 Posts: 43 kneeconst's Truck Pics	I went thru all of the bandades turbo clean light came back in less than 400 miles.Turbo replacement and bingo on the way home tonight with less than 900 miles on new Turbo that pretty little light came back to see me.I drive to and from work and don't idle besides at lights I also run the eb always.

07-23-2008, 08:49 PM	#8 (permalink)
torquey Cummins Enthusiast Join Date: Apr 2008 Posts: 268 torquey's Truck Pics	First of all the mechanic in the dealership can get any warranty work done that he deems he wants to by going through the correct steps...and the good mechanics know how to do this....second star and chrysler people handling these issues know less about the trucks then we do...thirdly and the part they don't tell you is that dealerships are actually held to a higher standard from doing less warranty work...they are dinged for doing warranty work past a certain amount that chrysler deems ordinary. This is from chrysler themselves whom I spoke with. It all comes down to the people wanting to work with the customers....no matter what the customer is right....we spent our hard earned money on these things....I would think you would want to take care of this....without us....the customers none of you have jobs...seems like we are the last ones taken care of...and we should feel special you allow us to buy the vehicle and even enter your establishment. Just imagine if it were your truck the next time you are treating a customer as a child ...saying you cannot do anything....nothing else you can do but apologize ....and you realize there is a problem.....NO you do not because you are not addressing it....this is not acceptable. __________________ 08 laramie mega cab 6.7 some goodies. 07.5 laramie quad cab some things fell off

07-24-2008, 05:56 AM	#11 (permalink)
CanRam Newbie Join Date: Jul 2008 Posts: 24 CanRam's Truck Pics	lol torquey go buy a ford you wanna blame me? the service advisor? who didn't tell you buy this truck, and who is doing everything in his power to help you including setting up loaner vehicles, maintaining contact, and putting up with sometimes less than pleasant techs and still smiling at you when you roll through my bay? @*#$ you. thats what i gotta say buddy lol yea i understand your pissed.. but are you paying for these repairs? band aids or not? nope. i won't sit here and say that every chrysler dealer is honest.. but i know we are... if something is broke.. we fix it. we do everything in our power to make the customer happy. however i have another dealer in town here that will "do" warranty work, and claim it through chrysler to make a buck. the system isnt perfect.. but we.. the public face.. are doing everything in our power, using every tool chrysler has given us to date.. to fix the issue. until they give us a tried and true REPAIR... you ain't gettin one. take it up with chrysler... not your service advisor. i dont care if you make chrysler buy your truck back... and i don't care if you never buy dodge again... i can make my living... and a damn good living... on minivans alone. have a good day sir

07-24-2008, 06:16 AM	#12 (permalink)
agoldxj Cummins Nut Join Date: Apr 2007 Location: catawissa pa Posts: 452 agoldxj's Truck Pics	i have nothing but good things to say about my dealer, they bent over backwards on my 98.5 and it had 200k on it. it was a problem caused by the shop that did the replacement tranny. i walked away with a 80 dollar bill and they had my truck for 3 days. __________________ 06 flame red ctd thunder road slt sbqc auto 4x4, 33" mts, afe stage 2 pro dry, muffler delete with 6" tip, debadged , and door strips mia, recon cab lights... lift, wheels, and tires waiting to go on..