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2013+ General Discussion General Chit Chat About the 2013 model year differences 6.7L 4th generation Cummins - NO ADVERTISING

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Old 04-22-2013, 10:19 AM   #1 (permalink)
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Any warranty problems with your new 2013? - post here

Since I had to bring my truck to the dealer for some warranty repairs, I thought I wouold see if I was the only one that has had these problems.

Upon delivery, one of the Blue LED lights in the door did not work: corrected by dealer

At 1228 miles my Engine light came on while on the interstate: Dealer reset it and said they could not identify the problem nor could it be diagnosed over the Uconnect.

Several times during my last haul the Radio and HVAC controls would act up: Lost my Sirius subscription twice, a/c come on and not shut off even with the hard controls. Fan speed would run up & down, screen blank out. I knew something was up so I had the dealler check it and showwed them a video I took of the problem in action. Dealer tryed to check it. They said when they hooked it up for diagnostic, the radio completely failed. I'm waiting on a new one that was ordered as I type this post.

At 2072 miles I got an EVIC warning saying "Exhaust Filter 100% Full, Drive at Highway Speeds to Remedy" Odd thing was I had been on the highway for 10 hours straight when this happened. I punched the throttle one good time and it cleared the message. The dealer said they didn't see any sign of an issue and was checking to see if these 2013 trucks regen when the exhaust is 100% full and tell you, or regen like the previous models unseen. He said he would have an answer to tell me and his techs sometime today. Can anyone answer that?

Heres a couple of pics documentating the issues
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Any warranty problems with your new 2013? - post here-regen-photo.jpg   Any warranty problems with your new 2013? - post here-radio-failure-photo.jpg  
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Old 04-22-2013, 10:25 AM   #2 (permalink)
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Thanks for the update! I know these new radios are causing all kinds of havoc on the 1500s. There are guys getting their radio replaced because the radio is leaving a light on and causing the battery to drain over night... As nice as these new radios are, I think it's going to take them a while to get the kinks worked out because they're integration into the rest of the vehicle.
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Old 04-23-2013, 04:20 PM   #3 (permalink)
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Replacement radios on backorder with no idea of a ship date. Climate control wont function until its replaced. This might get ugly. Holy $h*# I'm bent
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Old 04-23-2013, 05:01 PM   #4 (permalink)
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I hate how things have become so proprietary with these trucks.
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Old 04-23-2013, 10:52 PM   #5 (permalink)
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Hmmm, maybe it's not so bad having a 12 with not one single issue to date and 20,000 miles. I also have a 2016 and it's running great as well
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Old 04-23-2013, 10:53 PM   #6 (permalink)
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Quote:
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Hmmm, maybe it's not so bad having a 12 with not one single issue to date and 20,000 miles. I also have a 2016 and it's running great as well
You just jinxed yourself .There are going to be growing pains for the 2013. In a year or 2 they will have the bugs sorted.
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Old 04-24-2013, 12:12 AM   #7 (permalink)
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In a year or 2 they will have the bugs sorted.
oh boy
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Old 04-24-2013, 08:08 AM   #8 (permalink)
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Damn dudes... I hope they get their acts together for you.
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Old 04-24-2013, 05:38 PM   #9 (permalink)
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OH NO!-Good luck!-i think i will keep the 12 and not jump in where you are!-whsk
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Old 04-25-2013, 08:52 AM   #10 (permalink)
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Talked with the owner of the dealership yesterday. He said that they have had lots of problems with the new 2013 8.4 radios in all of the vehicles that they are in, with dozens going out since release. He confirmed that they are on back order with no known ship date. He contacted the zone rep about having a replacment shipped to the dealer from the factory, and is checking this morning to see about swapping one from another vehicle to use until that replacment comes in. He stated that it appears to be a "hardware" issue and not a "software update". Hopefully I can get back on the road soon. My truck has been idle at the dealer for 8 days now.
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Old 04-29-2013, 08:56 AM   #11 (permalink)
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Well the dealer tried swapping the radio from another Ram2500. It wouldnt work. The new 8.4 radios are programmed VIN specific from the factory. Only the factory and the radio manufacturer can supply a new radio for the vehicle and a swap will not work. The radios are on back order and according to the dealer, they are working on a switching radio manufacturers on the radios as well. They have no idea how long it will take to get a radio, but estimated at least 4-6 weeks. The dealer got the zone rep involved. They said they wanted to just put me a new truck, really not what I wanted to hear after linex, mounting my toolbox and ladder racks on my truck already. However, they had all of their homework done. When I got there Friday, they had already had another truck shipped from SC sitting their for me to look at. The truck was essentially the same as mine. The only thing it didnt have that mine had was the convience group (auto wipers and autodim headlights). However, it did have side steps which mine did not. I think I came out ahead. I had already put 3900 miles on mine. Now I'm back to 18 miles. The dealer is having linex sparyed in this morning as I wait. The dealer also gave me free oil changes for 4 years and bumped my extended warranty to the next level as well. All I can say is that if you have the 8.4 radio, you better have a good warranty plan on it, cause I have a strong feeling these are going to be an issue.
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Old 04-29-2013, 09:29 AM   #12 (permalink)
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....believe I'd just as soon have a trouble free vehicle than free oil changes and extended warranty given to me to make up for "time in the shop" and a problematic vehicle. Kind of hard to put a dollar amount on one's time spent without a vehicle or time spent getting it to and from the dealership to "make it right".

Never had the first issue with the 2010 3500HD Dually Laramie and thus far, though early, I will admit, I've had zero issues with the 12' which has almost 3600 miles on it, towing and empty...Seeing as how I don't believe in "luck" or "jinxing", I'm fine with saying that the 2012 thus far has been great.
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