Join Date: Dec 2010
Location: Greene County,NY.
Thanked 37 Times in 36 Posts
iTrader Score: 0 reviews
Factory mess up
Well, my short story goes like this...On 4/17/17 I placed an order for a 2500 Laramie crew cab long bed in Bright White w/silver two tone.
On 4/20/17 I received my priced order confirmation with the vin# and it list the vehicle just as I ordered it
June 1st the vehicle arrives at the dealership. Shortly afterward my salesman sends me a picture. When I look at it, it had me scratching my head and asking myself what the hell am I looking at ? Now it happened to be a very overcast day but whatever the lighting and weather conditions were that day, silver shouldn't look that way. Being completely bewildered at what I was seeing, I called my salesman and asked what the story was. He immediately apologized and went on to say that they (the dealership) looked into the situation and the problem wasn't caused by them. So they called the district sales manager and he called FCA and they admitted the foul-up. They didn't know how or why it happened but it was definitely caused by Santillo.
FCA's remedies were:
1) if I was willing to take it as it was, they would give me a 5 year /100,000 mile $0 deductible mopar extended warranty.
2) paint the brown silver (which is out of the question)
3) order a new vehicle. (a 2018 since the order window for 2017's was closed)
I went with taking the RV match two tone. As shocked as I was when I first saw it, I really like it . I am partial to browns and probably would have ordered it if it was available when I placed my order.
Last edited by b307a1; 06-15-2017 at 02:16 PM.